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silicon.com > Management > CIO Insights
Itil standard has mass appeal
Bundles of businesses worldwide follow its words of wisdom Read more
Mar 3, 2008
silicon.com > White Papers > Networking and Communications > Network Management
IT Services Supplier Boosts Service to GPs With Streamlined Operations Management
Employees at INPS, which provides IT services to General Practitioners (GPs), used a disparate and complex IT infrastruc Read more
Apr 26, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Canon Ensures Continuous and Consistent Customer Services With Simplified IT Management
Canon is one of the world's leading brands in office equipment and photographic technologies, and has more than 200 subs Read more
Jun 12, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Fujitsu Siemens Computers Helps Its Customers to Cut Costs and Boost Efficiency With Greater Automation
Fujitsu Siemens Computers is the leading European IT infrastructure provider. To ensure a high quality of service and me Read more
Jun 12, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
China's Largest Bank Protects Competitive Advantage Through Simplified and Secure IT Management
China Construction Bank (CCB) is one of China's largest banks with 14,250 branch outlets. To retain its market leading s Read more
Jul 3, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Best Practices in Change Management for the Mid-sized Business
It's estimated that up to 80 percent of all changes that result in downtime or performance degradation are initiated wit Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Forrester: ITIL, ITSM, and New Product Releases Drive Service Desks Improvements
The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus Read more
Mar 18, 2009
silicon.com > White Papers
Top Five Challenges For Enterprise IT Infrastructure Managers -- And How To Resolve Them
Over the past 12 months, Forrester has interviewed 67 enterprise IT infrastructure managers at $1 billion-plus companies Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Forrester: Trends 2006: New Generation for Service Desks
The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus Read more
Mar 18, 2009
silicon.com > White Papers
Application Configuration Console Best Practices: A Best Practices Based Approach to Infrastructure Configuration Management
Application infrastructure configuration management is a core discipline necessary to effectively manage today's IT infr Read more
Jun 12, 2009
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