infrastructure library
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic... [13 Nov 2009]
ITIL: Theory Into Practice
White Paper Implementing the IT Infrastructure Library (ITIL) set of guidelines to aid the implementation of a lifecycle framework for IT Service Management (ITSM) is now a major priority for a growing number of... [13 Nov 2009]
Cross-Reference ITIL V3 and MOF 4.0
White Paper Several management frameworks have been developed to cope with this challenge, one of the best-known being the IT Infrastructure Library (ITIL). IT organizations are continuously being challenged to... [13 Nov 2009]
Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
White Paper As a result, IT organizations have started adopting Information Technology Infrastructure Library (ITIL) and IT service management best practices to help streamline their management processes and address... [13 Nov 2009]
Using NetIQ Secure Configuration Manager for Unix Assessments
White Paper There are several information security control frameworks available to help one get started in creating IT controls for assessment and reporting to meet compliance requirements: ISO17799 from the International Standards Organization in... [12 Nov 2009]
Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB
White Paper A wildly popular framework for achieving this visibility is the IT Infrastructure Library, or ITIL - the de facto standard for best practice in the provision of IT service. To do this, companies require... [12 Nov 2009]
Automating ITIL v3 Event Management With IT Process Automation: Improving Quality While Reducing Expense
White Paper IT organizations around the world are improving their IT operations capabilities by implementing the Incident and Problem Management processes from the IT Infrastructure Library (ITIL). Yet while the... [11 Nov 2009]
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
White Paper The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the... [14 Oct 2009]
Printing Firm Accesses Data 80 Per Cent Faster With Fully Scalable Solution
White Paper Based on Dell's advice, the IT team purchased 11 new Dell PowerEdge 2950 servers and a Dell/EMC CX3-10C Storage Area Network (SAN) with a Dell PowerVault TL4000 tape library. A complex IT infrastructure... [02 Oct 2009]
Self-service Cloud Computing
White Paper Learn how pre-packaged hardware and software provides self-service, zero-touch administration, lights-out automated operation, and a re-usable image library for rapid deployment Find out how a purpose-built... [18 Sep 2009]
Making the Most of the HP StorageWorks MSL Tape Library
White Paper HP StorageWorks MSL Tape Libraries offer remarkable storage density with a wide range of features that guarantee great return on investment for organizations looking to safeguard their valuable data and minimize IT... [01 Sep 2009]
Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3
White Paper With the release of the Information Technology Infrastructure Library (ITIL) Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL guidelines. This paper... [30 Aug 2009]
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
White Paper BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided rapid... [28 Aug 2009]
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
White Paper Exigo Consulting conducted an in-depth IT Infrastructure Library (ITIL) maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik wanted a reliable IT Service Management (ITSM)... [28 Aug 2009]
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
White Paper InTechnology plc wanted to align its business processes more closely with IT Infrastructure Library (ITIL) and offer customers improved service levels. InTechnology plc, a leading UK provider of IT and... [28 Aug 2009]
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