infrastructure management solution library
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BMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices to provide a platform for improved customer service. The... [11 Jul 2008]
Manchester Airport's Web Presence Takes Off Powered by IBM Technology
White Paper It should be noted that the airport makes extensive use of the IT Infrastructure Library (ITIL) guidelines. Following a high level investigation of tools that could be deployed as part of the new... [03 Jul 2008]
Getting on Track With assyst
White Paper It became clear that a full IT service management solution for the helpdesk was required.assyst offers a lifecycle approach to ITSM through the integration of all IT Infrastructure... [03 Jul 2008]
assyst Puts Head Teachers Top of the Class for IT
White Paper To power this programme, Dundee City Council use assyst from Axios Systems - the world's leading IT Service Management solution.assyst has been developed from inception according to the guidelines of the... [03 Jul 2008]
assyst Drives Canadian Tire's IT Service Transformation
White Paper A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology Infrastructure Library) Best Practice guidelines for the approach it should take to... [03 Jul 2008]
Amdocs Case Study: Georgia-Pacific
White Paper Amdocs ClarifyCRM delivered an enterprise-wide solution, creating a comprehensive IT infrastructure library (ITIL) foundation for measuring and managing the end-to-end IT service and... [13 Jun 2008]
Service Management From HP: A Holistic Solution - Driving Continual Service Improvement
White Paper The best practices embodied in the Information Technology Infrastructure Library (ITIL) help to align IT with business requirements, automate IT processes across domains, optimize business outcomes, and... [15 Nov 2007]
What Do You Need from a Configuration Management Database (CMDB)?
White Paper This white paper demonstrates the need for configuration management and a CMDB in particular, based upon IT Infrastructure Library (ITIL) goals. It explains how each of these features... [27 Jul 2007]
Using Closed-Loop Change and Configuration Management to Optimize Your Data Center
White Paper The BMC Change and Configuration Management solution combines change management, capacity management, and other IT Infrastructure... [08 Nov 2006]
BMC Performance Assurance Suite for Mainframes: Capacity Management and the CDB
White Paper According to the IT Infrastructure Library (ITIL), the CDB is the cornerstone of a successful capacity management process when it operates as a subset of a Configuration... [08 Nov 2006]
Cutting Server Restoration Time in Half With a Data Protection Solution From Symantec and Bechtle
White Paper Moreover, Zehnder has the flexibility to perform all aspects of library management, from tape duplication to library and drive sharing. Zehnder Group deployed a data protection... [07 Sep 2006]
Building a Picture-Perfect Digital Asset Management System With the Help of Symantec
White Paper Meredith deployed a digital asset library solution with a software infrastructure based on Symantec cluster file system and high availability technologies, with architecture design and... [25 Aug 2006]
Service Monitoring and Control
White Paper The solution accelerators deliver best practices based on the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF). To facilitate this, the five... [02 Jun 2006]
Gaining Agility: HP Storage Solutions Build Winning IT Platform for Fontana, Calif.
White Paper HP Services implemented a storage area network (SAN) based on the HP StorageWorks Enterprise Virtual Array 5000, which is attached to 18 HP ProLiant servers and an HP StorageWorks MSL5060SL tape library. [09 Apr 2005]
HP OpenView Chalks Up Success With University Helpdesk
White Paper The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard (HP) OpenView Service Desk solution based on the IT... [21 Dec 2004]
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