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initiatives and objectives

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Beware of Performance Management Pitfalls: Smart companies avoid basic mistakes in implementation

whitepaper Ventana Research believes all performance management initiatives must address an interrelated set of people, process, information and technology issues. Performance management is the strategy and sets of methodologies and processes that an...

Tags: knowledge and data management

[18 May 2008]

Family Dollar Enables Strategic Business Initiatives With New Store Systems

whitepaper One of the nation's largest discount retailers, Family Dollar Stores has strategic business initiatives in place to support its growth objectives. To get those strategies implemented at the store level, Family Dollar needed to revamp its 16,000...

Tags: monitoring systems

[15 May 2008]

The Emergence of a Software Centric Communications Model: Service Implications and Opportunities

whitepaper This GreenSpring Partners White Paper explores how enterprises can realize their objectives for competitive differentiation by undertaking initiatives that exploit the opportunities inherent in a software-centric communications model.

Tags: voip - ip telephony

[05 May 2008]

SOA Governance: Framework and Best Practices

whitepaper Based on analysis of the eight critical dimensions of SOA adoption, this paper describes appropriate policies to govern your SOA initiatives that will enable you to deliver on your SOA strategy and business objectives.

Tags: middleware, soa, objectives, policies

[22 Apr 2008]

Governance: The CIO's--and the Board's--Business

whitepaper The role of portfolio management in supporting governance initiatives. They are then limited in their ability to ensure that IT investments sustain and extend business strategies and objectives. Effective IT governance practices have become...

Tags: legal, governance, investments, discover

[16 Apr 2008]

The HIPAA Opportunity: Determining a Healthy Approach to Compliance

whitepaper The scope of its impact, along with budget constraints, rapidly approaching deadlines, competing initiatives, and incomplete HIPAA requirements, will drive many healthcare organizations to take a minimalist approach to implementing HIPAA.

Tags: electronic data interchange, healthcare, compliance, hipaa

[10 Apr 2008]

CIO insights from IBM: Build collaboration to drive innovation

whitepaper Since IT works with every area of the organization, CIOs are in a unique position: beyond providing the right technology, they can help ensure that collaboration initiatives are aligned with top-level business objectives.

Tags: innovation, initiatives, cios, drivers

[02 Apr 2008]

CIO insights from IBM: Build collaboration to drive innovation

whitepaper Since IT works with every area of the organization, CIOs are in a unique position: beyond providing the right technology, they can help ensure that collaboration initiatives are aligned with top-level business objectives.

Tags: innovation, initiatives, cios, drivers

[02 Apr 2008]

Understanding Role Management Applications: No Pain, No Gain

whitepaper Role management initiatives are taking hold as an effective way to address security, compliance, and efficiency objectives. Technical solutions to accomplish the discovery, analysis, design, management, reporting, and distribution of role and...

Tags: diagnostics and analysis

[28 Jan 2008]

BankWest of Nevada, Industry: Financial

whitepaper To keep pace with business initiatives and growth objectives, BankWest's information technology team determined that all locations needed to be converted to one, centrally managed converged communication system.

Tags: voice - data integration

[02 Dec 2007]

Implementing a CRM Scorecard - Part 1

whitepaper The enormous failure rate of CRM initiatives - 70% to 90% by most accounts - is forcing many organizations to look beyond the promises of technology and return to a basic tenant of business management - what gets measured gets done.

Tags: strategic planning, measurement, crm, measurement system

[07 Aug 2007]

Q&A: Ashwin Goyall, Oracle VP of industry strategy for financial services

Comment Compliance requirements have increased, with initiatives like Basel II, MiFID and SEPA. We are offering a framework that allows companies to get scale out of their compliance initiatives by allowing them to modify them, rather than have to launch...

Tags: banking, q&a, financial services, oracle

[23 Jul 2007]

Successfully Managing Offshore Outsourcing Initiatives

whitepaper The key for forward thinking organizations is to seek offshore resources that appropriately balance skills, cost, and risk against corporate goals, objectives, and future innovation. The simple goals of lower costs and better service have resulted...

Tags: outsourcing, jobs, offshore, markets

[20 Jul 2007]

A litany of disasters has made shared services easy to swallow

Comment And the electorate is becoming increasingly disgruntled at the level of failure with public/private initiatives, particularly where technology and outsourcing projects are concerned. Well, news broke earlier this year that private companies stand...

Tags: procurement, pfi, nhs, varney

[20 Jun 2007]

Performing to Expectation

whitepaper The presenter of this webcast addresses the implications of IT operating in isolation; how to achieve a consolidated view of IT performance; demonstrating improvement in delivery of IT services and products; how to estimate the IT costs associated...

Tags: infrastructure management, agency, delivery, view

[12 May 2007]

Are You Firing on All Cylinders?

whitepaper Whilst most firms have embarked on customer related initiatives, experience shows that to generate a real return from them and move forward, the whole business strategy around CRM needs to be re-addressed.

Tags: crm, return, addressed, deployments

[22 Jan 2007]

Agent Performance in the Customer Service Center: The Missing Link to Customer Relationship Management Success

whitepaper Customer service centers play a critical role in the success or failure of CRM initiatives. While organizations have spent billions on Customer Relationship Management (CRM) to provide better service and build stronger connections with customers...

Tags: customer support services, crm, customer service, centric

[11 Jan 2007]

Six Continents Hotels Looks to Sun Consultants to Help Deliver Wireless B-to-C and B-to-B J2EE Technology-Based Reservation System

whitepaper Faced with time-to-market pressures and complex technical issues, Six Continents Hotels sought the assistance of Sun Professional Services to help achieve its performance and availability objectives, with the long-term goal of helping to formulate...

Tags: web servers, channel, initiatives, hotels

[01 Oct 2006]

An e-Business Strategy Methodology From Rhombus Consulting

whitepaper eLLIPSE is a focused, e-Business strategy methodology that aligns the technology initiatives with the business goals and objectives. Not only are the deliverables from an eLLIPSE effort delivered quickly, but the resulting initiatives are...

Tags: roi - tco, initiatives, framework, communicate

[27 Jul 2006]

Mobile Marketing Association (MMA) Case Study: Silicon Valley Football Classic

whitepaper ILoop Mobile and the Silicon Valley Football Classic organized two standard rate in-game mobile initiatives for the Silicon Valley Football Classic: SVFC On-Field Photographer Contest, and quizme sports trivia contest.

Tags: sales - marketing, rate, field, messaging

[12 May 2006]

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