insight customer
RSS insight customerBMC Paves the Way for Rapid Growth at CARFAX, Inc.
White Paper BSM solutions from BMC Software help CARFAX automate batch scheduling, gain insight into the impact of batch business process issues, establish and meet customer service level agreements, and monitor servers to detect problems [11 Jul 2008]
BMC Software Case Study: CARFAX, Inc.
White Paper BSM solutions from BMC Software help CARFAX automate batch scheduling, gain insight into the impact of batch business process issues, establish and meet customer service level agreements, and monitor servers to detect problems. [08 Jul 2008]
eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
White Paper The challenge was to gain customer insight and a clearer understanding of eBucks' customer needs and improve management information systems to deliver better reporting capabilities.eBucks built in-house call center based on Siebel Call Center... [07 Jul 2008]
IT Governance, Risk and Compliance: What the Best Performing Firms Do in IT to Deliver Better Business Results and Lower Risk
White Paper This webcast provides immediate, fact-based insight into adjusting current practices to deliver best-in-class results, based on benchmarks conducted with more than 2,600 organizations from around the World. [06 Jul 2008]
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
White Paper Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups drive productivity throughout IT, starting with the... [05 Jul 2008]
Six Top Support Issues that Keep Execs Awake at Night
White Paper Download this SSPA Executive Insight today to discover what the SSPA recommends as a secret weapon to combating these tough issues and learn foolproof strategies for increasing productivity, quality, satisfaction and loyalty. [03 Jul 2008]
How to Calculate the ROI of Remote Support
White Paper In this new SSPA Executive Insight, VP of research John Ragsdale details the steps necessary for building a business case for remote support. Identify important ROI metrics, such as first-contact resolution, incident-handling time, escalations and... [03 Jul 2008]
Cisco Catalyst 6500 Architecture
White Paper This paper will provide an insight into the architecture of the Cisco Catalyst 6500 family, including supervisor engines, line cards, chassis, and other components. The Cisco Catalyst 6500 is a modular chassis family supporting a range of line-card... [02 Jul 2008]
Tech failing to meet business expectations
News The research showed 41 per cent of nearly 400 respondents only have a basic insight into service levels, while SLA information often fails to get sent on to execs regularly. Other effects of SLA failure cited by respondents include a negative... [23 Jun 2008]
Windows Mobile: Quantifying the Return on Investment - IDC Study
White Paper Download this white paper and get insight into the ROI, payback period, and benefits--like increased user productivity and customer satisfaction--these companies achieved through implementing Windows Mobile solutions. [09 Jun 2008]
Competing on Customer Intelligence: Building Competitive Advantage Based on the Four P's Three I's of Marketing
White Paper These marketing innovators are building new customer-centric business models that are focused on developing analytical insight, connecting that insight to customer interactions and integrating learning to continuously improve results. [31 May 2008]
Radiotelevisione Italiana (RAI) Improves Customer Care and Business Insight With Integrated Data
White Paper The challenge was to create a single reference and point of access to information on programming and television licenses and gain greater insight into customers demands, problems, and behaviors. Radiotelevisione Italiana (RAI) wanted to enable... [21 May 2008]
Integrated Commerce: A Blended Approach to B2B ECommerce and CRM
White Paper Best-in-class customer relationship management (CRM) systems have enabled leading organizations to translate greater customer insight into higher profits from more loyal customers. In parallel, Business-to-Consumer (B2C) eCommerce has matured to... [15 May 2008]
Design and Implement a Composite Workflow Solution Using IBM Middleware, Part 1: Using Business Process Management and a Services-Based Approach to Create a Highly Responsive IT Architecture
White Paper Business Process Management (BPM) solutions provide insight about the enterprise that transcends organizational and operational boundaries. In this series, based on an actual scenario, one explores the advantages of implementing a BPM solution... [09 May 2008]
Embedded Event Manager (EEM) on the Cisco Catalyst 6500 Series
White Paper This paper will provide an insight into EEM as it is architected on the Catalyst 6500. While the Software Modularity aspect is the most obvious enhancement of this release, there is also another key feature in this software version, which could... [01 May 2008]
