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Aviva signs £300m comms deal

News The world's fifth largest insurance group, Aviva has signed a six-year contract with Cable & Wireless Europe, Asia & US worth £300m. The insurance company, which was formed from Norwich Union and GNU (itself the union of Commercial Union and...

Tags: voip, c&w, aviva

[13 May 2008]

Will consumers always want free banking?

Comment They expect to make a profit on interest rate margins and cross-selling of other products such as loans and insurance. Services currently offered include travel and gadget insurance, roadside assistance and reductions in loan rates.

Tags: oft, free banking

[12 May 2008]

Insurance Agency Prepares for New IT Projects, Realizes Savings Through SAM

whitepaper As one of the largest insurance agencies in the United States, Lovitt & Touche realized that outsourcing the IT requirements of the company was no longer effective. The company moved IT resources back to an internally supported model and quickly...

Tags: asset management

[11 May 2008]

Unified Communications and Collaboration in Insurance: Pervasive Capabilities for Where and How People Work

whitepaper In Insurance environment, business needs drive IT requirements. Insurance professionals require the ability to collaborate on-demand - anywhere, anytime. IT departments are constantly being asked to deliver more services to increase business...

Tags: voice - data integration

[11 May 2008]

IBM and BIPT Help Citizens Property Insurance Corp. Increase Customer Service and Decrease Cost

whitepaper Citizens Property wanted to replace aging insurance policy and claims administration system with a Web-based system that provides remote access and increased scalability while reducing manual processing costs.

Tags: customer support services

[11 May 2008]

Data Center Performance Insurance

whitepaper Centralized storage caching provides data center performance insurance by neutralizing and eliminating I/O bottlenecks. Its seamless integration with existing infrastructure makes it easy to deploy without disrupting IT or business operations.

Tags: data center

[11 May 2008]

IBM and Guidewire Software Ensure Insurance Company's Claims Operations Run Smoothly

whitepaper Employers Direct Insurance Company (EDIC), wanted to make sure workers' compensation claims are handled for maximum efficiency in a system that is both cost-effective and available. EDIC deployed Guidewire ClaimCenter backed by IBM e-business...

Tags: customer support services

[11 May 2008]

IBM and Peopleclick Provide Nationwide Insurance With Resources Management Solution That Saves Money, Improves Processes

whitepaper Nationwide Insurance, one of the world's largest insurance and financial services companies, has a well-deserved reputation for knowing how to help its clients successfully manage their money. Nationwide Insurance wanted to effectively coordinate...

Tags: customer support services

[11 May 2008]

Specialist Insurance Underwriter Gains Advanced Server Monitoring Solution for Rapid Expansion

whitepaper Beazley is a specialist underwriting business, which has been operating in the Lloyds market since 1986. The server environment at Beazley Furlonge was developing rapidly as a result of the company's transatlantic growth.

Tags: monitoring systems

[11 May 2008]

Groupama Phoenix Accelerates Access to Customer Data by 60% and Optimizes IT System

whitepaper Groupama Phoenix is one of Greece's leading insurance companies, distributing a diverse product line through a network of 350 agents, 930 brokers, and a team of 80 insurance advisors. Groupama Phoenix wanted to implement a stable, highly available...

Tags: high availability

[11 May 2008]

ISV Improves Service Levels and Reduces Cost of Delivering Software as a Service

whitepaper Vertafore had begun offering its flagship insurance software as an online service, and more and more customers were moving away from running the software locally and taking advantage of the service. But as the Vertafore data center expanded toward...

Tags: monitoring systems

[11 May 2008]

Architecting on Demand Solutions, Part 18: Use IBM WebSphere Integration Developer to Assemble Components

whitepaper In Part 15 of this series, one was introduced to IBM WebSphere Integration Developer (Integration Developer) V6.0 as part of an insurance claim scenario. In this installment, one adds human tasks, the steps in a workflow that require user action.

Tags: programming languages

[11 May 2008]

Create a Retirement Care Plan

whitepaper When planning for retirement, most people focus on wealth management and insurance. A financial advisor may need to help the clients and their families plan for the last stage of life. But a well-rounded retirement care plan should address other...

Tags: finance

[11 May 2008]

Health Sciences Center Integrates Critical Applications, Saves More Than $1 Million

whitepaper The center was using manual procedures to enter and exchange patient data, but healthcare regulations required an electronic method for sharing insurance claim information. University of Utah Health Sciences Center (U of U HSC) wanted to integrate...

Tags: monitoring systems

[11 May 2008]

Architecting on Demand Solutions, Part 20: Develop Task-Processing Portlets With New Tooling in IBM Rational Application Developer - Automatic Creation of JSF-Based Task Portlets to Enable Human

whitepaper Part 18 of this series introduces an insurance claim business process. In an on demand business environment, efficient customer, employee, and supplier interaction is critical. One's business needs to ensure that all users, regardless of role, can...

Tags: portals

[11 May 2008]

Information Architecture Essentials, Part 6: Distributed Data Mining

whitepaper They may also occur in business: for example, in insurance calculations for underwriting risk. The explosive growth in data-storage capabilities and rapid network communication protocols has allowed organizations to collect and store a staggering...

Tags: knowledge and data management, agencies, protocols, store

[11 May 2008]

Danske Bank Slashes Costs and Paves the Way for Expansion When It Taps IBM to Deploy a Nortel VoIP Telephony Solution

whitepaper The largest bank in Denmark, Danske Bank and its subsidiaries offer banking, insurance, mortgage, residence sales and capital services. Danske Bank decided to look for a telephony solution leveraging modern Voice over Internet Protocol (VoIP...

Tags: voip - ip telephony

[11 May 2008]

Teachers Association Turns to Centralized Data Repository to Improve Member Service

whitepaper It provides a full range of offerings, including the improvement of teaching conditions, representation in the political arena, insurance, and education-oriented publications. The California Teachers Association (CTA) serves 350,000 members.

Tags: crm software, association, teachers, microsoft dynamics crm

[11 May 2008]

PCI DSS and HIPAA: The Security Standards Share Common Ground

whitepaper Federal legislation with security requirements include HIPAA (the Hospital Insurance Portability and Accountability Act) of 1996 Title II, the Graham-Leach-Bliley Act of 1999, ground in the merchant services field.

Tags: security standards

[06 May 2008]

CSC signs $400m contract with Zurich

News The eight-year deal will see CSC assume responsibility for electronic workplace desktop services (EWP) for about 51,000 employees of the insurance-based financial giant.silicon.com Financial Services Computer Sciences Corporation (CSC) has signed a...

Tags: offshoring, outsourcing, ito

[02 May 2008]

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