integration and self service
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Improving Customer Service, Increasing Employee Productivity
White Paper The MyOTN employee portal is an operational dashboard and employee self-service gateway that provides single sign-on access to functional applications and a 360 degree... [10 Jul 2008]
BEA and HP Create Stable, High Performance Customer Self Service Portal for Swiss Life in Belgium
White Paper The challenge was to increase application performance and enable seamless integration of new services. Swiss Life is a leading provider of life insurance and long-term savings... [10 Jul 2008]
Improving First Call Resolution
White Paper You'll learn the hidden flaws in the current industry trend toward simple self-service--and how a new model combines self-service with the latest in... [09 Jul 2008]
Kookmin Bank Heightens Customer Responsiveness With IBM Software
White Paper It also includes a self-service option for customers who want to address issues themselves. The knowledge-powered customer relationship management (CRM) solution provides a unifying... [03 Jul 2008]
What HR and IT Need to Know About Workscape HR Self Service Software Solutions
White Paper Workscape leveraged our development relationship with the PeopleSoft Integration Team, or PITCrew, to fully conform to PeopleSoft’s standards for selfservice connectivity. The resulting seamless... [03 Jul 2008]
BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange
White Paper The Avanza project originated within Amena (prior to its integration in the France Telecom Group) to establish a CRM system capable of covering 360 of customer management, not only via the traditional call center... [01 Jul 2008]
Technology-Enabled National Health Reform Focused on Patient Self-Care Promises US$150 Million in Benefits
White Paper Self-care healthcare model was designed and implemented for early diagnosis and management of chronic illnesses. There was integration with Chile's national broadband... [12 Jun 2008]
Web-Based Global Reservations System
White Paper The result is a showcase self-service reservations solution. TFDS has standardized on BEA WebLogic Integration, BEA WebLogic Portal, BEA WebLogic Workshop and BEA... [31 May 2008]
Web-Based Global Reservations System
The result is a showcase self-service reservations solution. TFDS has standardized on BEA WebLogic Integration, BEA WebLogic Portal, BEA WebLogic Workshop and BEA... [31 May 2008]
BEA Brings DF Young Closer to Its Customers
White Paper DF Young built its e-Logistics online customer self-service application on BEA WebLogic Server, giving customers unprecedented global visibility into their supply chain processes, inventory location,... [31 May 2008]
Calor Gas smelling of tech success
Case Study Head of development for Calor Gas Simon Went told silicon.com: "We've been very much self-sufficient since we acquired the Tibco software. Calor Gas has been using integration software to connect its... [17 Mar 2008]
Webcast: Opal Future Technologies Case Study: Accelerating Employee and Customer Self-Service with WebSphere Portal and .NET Integration
White Paper Opal Future Technology needed to deliver a new customer self service presence while bringing together technologies and processes from multiple organizations. Tune into this webcast to... [19 Feb 2008]
Staff deserting UK call centres
News Businesses should be working to move low-value interactions onto web and phone self-service channels, and to use the savings created to pay higher salaries to their... [19 Nov 2007]
Kereskedelmi es Hitelbank (K&H Bank) Improves Quality and Efficiency of Employee Training
White Paper The challenge was to create a flexible, scalable, and open learning management solution, capable of easy integration with K&H Bank's existing e-mail systems and SAP Human Resources (HR)... [06 Nov 2007]
Teradata and SAS going steady
News Teradata has its datawarehousing focus while NCR - for a while in the 1990s itself a unit of AT&T - is known for self-service, and, for instance, it is a major player in banking ATMs.... [09 Oct 2007]
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