interaction
RSS interactionSupport Strategies: Customer Experience Management
White Paper This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Customer experience... [09 Nov 2009]
Defining the Great Customer Experience
White Paper This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Customer experience... [22 Oct 2009]
SOA Strategy: A Comprehensive Yet Flexible Suite for a Pervasive Architecture
White Paper Software-Oriented Architecture (SOA) is on the mind of nearly every business today, especially those that rely heavily on the Web for customer interaction. When SOA is properly implemented, businesses can respond... [15 Oct 2009]
Oracle Empowers Business Process Excellence Through Business and IT Collaboration
White Paper Oracle's unique offerings make it the vendor of choice to deliver complete solutions to companies ready to capitalize on the synergies between IT and the business that are only available through interaction and... [15 Oct 2009]
Unified Communications
White Paper Today's communication channels must deliver immediate presence and interaction. Waiting for information via email is no longer acceptable. Successful companies know this and are responding by turning to UC. [13 Oct 2009]
Cross-Layer Interaction Between TCP and UMTS RRM Scheduling Strategies
White Paper In this paper the user studies the cross-layer interaction between TCP and two main sets of RRM scheduling strategies: rate-oriented and delay-oriented. In the third generation wireless system UMTS, Radio Resource... [09 Oct 2009]
The Impact of Strong Authentication on Usability: Keys to Creating a Positive Online User Experience
White Paper A person's interaction with, and perception of, a security solution is arguably as important as the technology itself. The more difficult it is to use a security product, the less secure that product actually becomes. [05 Oct 2009]
Curve
White Paper Curve, a theater which opened in November 2008 in the UK, needed a highly flexible communications solution that could support both its current communications and customer interaction requirements. Download this case... [05 Oct 2009]
Security in the Call Center: Verifying Customer Identities Without the Inconvenience
White Paper While the Internet offers many advantages, the live interaction offered through the Call Center is still a preferred method for many customers looking to conduct business, update their personal information, request a new... [05 Oct 2009]
New Communication Behaviours in a Web 2.0 World - Changes, Challenges and Opportunities in the Era of the Information Revolution
White Paper In the past two decades, technical devices have brought more collaboration, social interaction, personalization, active participation and communication itself than ever before. Social communication has changed. [02 Oct 2009]
The Challenges of Next Generation IP Address Management: Reduce Complexities, Streamline Management and Expedite the Adoption of Next Generation Network Technology
White Paper The concept of managing IPv4 and IPv6 is expected into the foreseeable future, and the interaction between them is somewhat foreign and comes with its own set of complexities and challenges. The introduction of IPv6 into... [02 Oct 2009]
CCNA Wireless Certification
White Paper As networks continue to stimulate economic growth, collaboration, and interaction, the need for networking talent will grow in importance. To meet this growing demand, Cisco has introduced three new concentrations: CCNA... [01 Oct 2009]
Evan Williams
AS Profile Social interaction, fast insights, marketing and even linguistics were other areas judges believe Twitter is acting as a game changer in a fast-moving world with dwindling attention spans. It's been a spectacular year... [29 Sep 2009]
Self-Service That Really Serves
White Paper The result is significant savings for the company and a more satisfying interaction for the consumer. Though still young, the self-service market has been rapidly evolving. While many organizations have not been... [28 Sep 2009]
Beyond CRM: How to improve customer interactions
Comment Customer loyalty is increased through the provision of relevant and contextual information at every interaction. Customer communications are critical customer relationship tools; they are the foundation for every... [25 Sep 2009]
