interactions
RSS interactionsBuilding Flexible Enterprise Processes Using Oracle Business Rules and BPEL Process Manager
White Paper These processes orchestrate interactions between systems, services, people and partners to achieve key strategic and operational objectives. Efficient business processes are one of the main competitive differentiators... [15 Oct 2009]
Avatars made to wear a suit to work as the style police arrive
News The company recommends creating separate avatars, one for work purposes and another for personal interactions. While workers might create outlandish avatars to escape the restraints and monotony of their everyday lives,... [09 Oct 2009]
Maximize customer insight to achieve your goals
White Paper It enables you to fully engage with people through targeted feedback programs or by asking questions during naturally occurring interactions. EFM is a system for centralizing the collection, management, and use of... [07 Oct 2009]
An Affordable, Highly Customizable CRM Solution for Windows-Based Servers
White Paper The CRM is becoming the unified application that tracks all interactions, both for current and future customers. Customer Relationship Management (CRM) software has evolved. It is no longer just a sales and... [02 Oct 2009]
Real-World Emergency Call Handling Services: Saving Lives and Reducing Costs
White Paper In this paper, new functional scope of PSAPs is presented as well as the interactions with other entities involved in the processing of future emergency calls. This paper describes the technical solution implemented with... [02 Oct 2009]
Large Nonprofit Cuts Development Time by 300 Percent Using xRM
White Paper As the Foundation expanded, leaders recognized the need to replace its aging system with a flexible solution that the IT team could customize to manage interactions with an increasingly diverse group of supporting... [02 Oct 2009]
The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
White Paper Microsoft Dynamics CRM was used to capture details of citizens' interactions, and to help civil servants understand their reasons for visiting central offices. The project to improve city services became known as... [02 Oct 2009]
The Convergence of "3S" - Security, Storage, and System Management: Opportunities and Challenges for Outsourcing Services
White Paper The interactions with other disciplines will be strong to a greater or lesser degree depending on technological trends, supplier propositions, and company approach. The outsourcing services market is transforming rapidly... [02 Oct 2009]
Empowerment as a Growth Strategy
White Paper Databases and customer relationship management solutions must enable these types of "ad hoc," collaborative interactions to serve customers, but also the process-driven, transactional interactions that... [28 Sep 2009]
Beyond CRM: How to improve customer interactions
Comment Customers, faced with a dizzying array of products and services, expect customised offerings and personalisation from their suppliers across all channels whether email, websites, SMS, social networks, traditional mail or call centre... [25 Sep 2009]
Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
White Paper Our advisors had no uniform way to document interactions with clients and we had no easy way to assist them with compliance issues or best practices processes. Raymond James Financial employs over 3,000 financial... [21 Sep 2009]
VeriSign Identity Protection Authentication Services Helps a Top Document Management Services Provider Lead the Way With Two-Factor Authentication for Clients
White Paper Morgan Street Document Systems, LLC was founded to address the urgent need for a service to streamline the numerous, primarily paper-based, interactions between individuals and their many advisors - consultants such as... [19 Sep 2009]
Beyond Web Analytics - A New Generation of Customer Experience Analytics: Increasing Sales Revenue and Improving Service by Gaining Actionable Multi-Channel Intelligence
White Paper Organisations recognise that understanding how their customers and prospects interact with their websites, together with all other touchpoints such as call centres and face-to-face interactions, plays a vital role in... [16 Sep 2009]
Exploiting Cryptography for Privacy-Enhanced Access Control: A Result of the PRIME Project
White Paper The paper conducts more and more of the daily interactions over electronic media. The EC-funded project PRIME (Privacy and Identity Management for Europe) envisions that individuals will be able to interact in this... [16 Sep 2009]
Tackling the Multichannel Marketing Challenge: How to Differentiate the Customer Experience Through Customer Insight, Customer Interaction and Continuous Improvement in Marketing Performance
White Paper It explains why technology will play an increasingly important role in assisting marketers in the development of meaningful customer interactions - and ultimately in growing profitable, long-term customer relationships. [16 Sep 2009]
