interactive voice response
PasswordCourier With Telephone Access
White Paper Courion's PasswordCourier Telephone Access option enables users to securely reset their forgotten passwords through an Interactive Voice Response (IVR) application, using a touch-tone... [13 Nov 2009]
Consolidation of Media Servers and Open Service Creation
White Paper Legacy Interactive Voice Response (IVR) systems suffer from the disadvantages of slow service changes, inefficient resource allocation, awkward scaling and the inability to accommodate... [12 Nov 2009]
Computer Telephony Integration (CTI) in a SALT Environment
White Paper Generally, the applications for CTI are categorized as Interactive Voice Response (IVR) sessions in which the system interacts with the caller to both collect information and provide... [09 Nov 2009]
Best Practices in the Call Center: A Customer Touch-Point Methodology
White Paper Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. One of the biggest dangers in establishing best... [28 Sep 2009]
A Success in Business Intelligence
White Paper For many years, Interactive Voice Response (IVR) technology has been used as a solution to resolve routine customer service tasks. IVR systems siphon more complex customer service calls... [01 Sep 2009]
The Next Wave in Help Desk Optimization
White Paper The borrowed technologies have mostly addressed infrastructure problems, such as issue tracking, call handing (Interactive Voice Response and switches), and ticket routing. In recent... [15 Aug 2009]
Application Notes for Configuring SIP Connectivity Between Avaya Voice Portal and Avaya Communication Manager Using Avaya SIP Enablement Services - Issue 1.0
White Paper Avaya VP is a web-based and speech enabled interactive voice response system that is configured as an adjunct system on the Avaya SES home server. This paper describe how to configure... [07 Aug 2009]
Smarter Spending: A framework for evaluating the True Cost of Ownership of an IVR solution
White Paper Businesses looking to upgrade their Interactive Voice Response (IVR) system face investments in a number of areas. Want to deliver a superior caller experience while lowering costs? When... [18 May 2009]
Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times
White Paper As a result, businesses should demand more from the system that greets every customer call: the interactive voice response (IVR) system. In a challenging economic climate, customer... [18 May 2009]
How ROI Analysis of Your IVR Project Can See You Through the Economic Downturn
White Paper Interactive Voice Response (IVR) systems are an effective means of maintaining profitability during an economic slowdown. Sustaining profitability during an economic downturn is always... [22 Apr 2009]
Ringing SmartDraw for Customer Service Call Diagrams
White Paper The company specializes in Interactive Voice Response (IVR) systems, which allow live callers to interact with a database of set options and prompts, explained Jeff Lowenstein, CEO.... [15 Apr 2009]
Speech Recognition & Interactive Voice Response Technology
White Paper Over the past decade, the computer industry has made significant progress with speech recognition. Speech recognition and text-to-speech synthesis technologies continue to be adopted successfully by government agencies and Fortune 500... [01 Apr 2009]
Building a Virtual Customer Service Representative
White Paper The vCSR platform integrates new technologies such as speech recognition, natural language understanding, business rules engines, and new abilities to link multiple channels together--such as a wireless gateway that can be linked to... [14 Jan 2009]
Interactive Solution Combines Voice Response With Data Processing
White Paper Vodafone D2 decided on an integrated solution from Intervoice that combined voice response with data processing. Vodafone D2 operates one of the world's largest GSM networks. It has over 7,000 employees... [19 Dec 2008]
Speech-Enabled Platform Helps Reduce Costs and Improves Customer Service
White Paper The Michigan Department of Treasury had been using a traditional Interactive Voice Response (IVR) system from Intervoice that was a dependable "Workhorse" for handling more than 1.3... [19 Dec 2008]
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