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Danske Bank Slashes Costs and Paves the Way for Expansion When It Taps IBM to Deploy a Nortel VoIP Telephony Solution

whitepaper Danske Bank decided to look for a telephony solution leveraging modern Voice over Internet Protocol (VoIP) technology that would not only save costs, but also support its expansion strategy. Teaming with IBM Alliance Partner Nortel, IBM Global...

Tags: voip - ip telephony

[16 May 2008]

An Analysis of the Skype Peer-to-Peer Internet Telephony Protocol

whitepaper Skype is a peer-to-peer VoIP client developed by KaZaa. Skype claims that it can work almost seamlessly across NATs and firewalls and has better voice quality than the MSN and Yahoo IM applications. It encrypts calls end-to-end, and stores user...

Tags: voip - ip telephony

[14 May 2008]

Telecommunications Company Employees Improve Service With New Customer Care System

whitepaper T-Com is a leading provider of Internet, telephony, and IP services to customers throughout Croatia. Its customer contact centre is the largest of its kind in Croatia, and employees field hundreds of customer enquiries every day.

Tags: customer support services

[14 May 2008]

Tech Futures: The talkification of the web

Comment And so telephony, or voice, is about to follow suit. The film and music industries have been turned upside down by the arrival of the internet. The internet is set to get louder with the talkification of the web.

Tags: internet, comms, voice

[01 May 2008]

Skype trialled on Java mobiles

News With the new client, Skype joins a number of companies, such as Fring and Truphone, attempting to bring internet telephony to the mobile world. Skype has released a test version of a client for Java-enabled mobile devices, a move which the company...

Tags: java, mobile, skype

[30 Apr 2008]

Understanding Voice over IP Signaling Protocols in Cisco Telephony Implementations

whitepaper Understand the specific functions Voice over Internet Protocol (VoIP) signaling protocols perform and how this information will help you design, build, maintain, and troubleshoot a Cisco VoIP implementation.

Tags: voip - ip telephony, protocol, perform, functions

[30 Apr 2008]

How Can Communications Service Providers Overcome New Competitive Threats? - Think Applications!

whitepaper The Internet-based portals have built their empires leveraging web applications, while service providers have traditionally focused on operating networks and delivering telephony services. Service providers have specific assets available that will...

Tags: quality of service, service providers, providers, portals

[10 Apr 2008]

wilhelm.tel Shoots Straight With NetEnforcer's Peer-to-Peer Control

whitepaper wilhelm.tel is a provider of cable TV, ISP and telephony services to 28,000 households in a 581 Km2 region. As an increasing number of home users opt for high-speed Internet, wilhelm.tel was facing phenomenal growth in both traffic volume and in...

Tags: optical networking, traffic, ac, tel

[10 Apr 2008]

ATM Over ADSL Probe in Telecom Italia Environment

whitepaper Italian telephone company was eager to use ADSL as a way to relieve congestion on circuit-switched voice telephony system increasingly bogged down by the growth of the Internet and long data transmissions.

Tags: atm, atm, traffic, adsl

[10 Apr 2008]

How to Add MSN Messenger Services for PC-to-Phone Functionality to Cisco Packet Voice Networks

whitepaper Internet telephony service providers (ITSPs) continue to look for new ways to expand their customer base and add new revenue-generating services. The MSN Voice.Net service is a new opportunity for ITSPs to bring billing minutes to their networks.

Tags: im, voice, packet, .net

[10 Apr 2008]

The Total Control® 1000 Multiservice Access Platform

whitepaper Get a complete overview of the Total Control 1000 platform architecture, including bus and components, and see definitions of the UTStarcom (formerly 3Com CommWorks) multiservice network and service management architecture, as well as details on...

Tags: voip - ip telephony, platforms, examines, details

[10 Apr 2008]

From Packets to Profit: Revenue Assurance in the IP World

whitepaper As margins for traditional services like long-distance telephony diminish, offering lower cost IP-based services represents a logical step for communications service providers. Internet Protocol-based services have the potential to become a crucial...

Tags: ip technologies, revenue, telecom, support systems

[10 Apr 2008]

Voice Over IP (VoIP) Tool Kit

whitepaper Voice Over Internet Protocol (VoIP) technologies unite the telephony and data worlds, permitting phone calls, fax, and voice traffic to be transmitted over corporate enterprise networks, intranets, and the Internet.

Tags: voice - data integration, voip, protocol, pack

[04 Apr 2008]

Polycom Meets Enterprise Customer Needs With New IP Family of Unified Communications Devices

whitepaper The company, a Microsoft Gold Certified Partner, received requests over the years from enterprise customers for products that provide unified communications solutions with Internet Protocol (IP) based telephony.

Tags: voip - ip telephony

[03 Apr 2008]

Unilever Malaysia Enhances Productivity, Cuts Cost With Nortel Networks IP Telephony

whitepaper In a move to enhance employee productivity, and simultaneously reduce operational costs, Unilever decided to replace the multiple, standalone systems that comprised its ageing voice communications infrastructure with a next generation, converged...

Tags: telephony systems - pbx, voice, nortel networks, comprised

[02 Apr 2008]

IP Telephony in the Call Center

whitepaper Call center managers can now combine the human touch of the call center with the convenience of the Web, creating an Internet-enabled call center. This gives consumers a personalized, shopper-friendly marketplace of products and services, as well...

Tags: call center - contact, centers, marketplace, enabled

[02 Apr 2008]

Mobile phones: A public health time bomb?

News It states: "There is a growing and statistically significant body of evidence reporting that brain tumours such as vestibular schwannoma (acoustic neuroma) and astrocytoma are associated with 'heavy' and 'prolonged' mobile phone use, particularly...

Tags: cancer, health, mobile

[31 Mar 2008]

Top 5 Telephony Solutions Your Business Needs Today

whitepaper Some of the most sought-after features offered by the top telephony solutions include call routing, call distribution, voice-data integration or VoIP (Voice over Internet Protocol), data accessibility, and remote access of network data.

Tags: voip - ip telephony

[31 Mar 2008]

Comcast and Time Warner to invest in 4G…

News The cable companies had hoped they could integrate mobility into their offering to add more value to existing services like telephony, TV and broadband. These so-called 4G networks will allow people to connect a wide array of consumer electronic...

Tags: comcast, 4g, time warner, operator

[26 Mar 2008]

VoIP Implementation in the Contact Center: Market Drivers and Challenges

whitepaper As computers and telephony continue to converge, the next logical step is Internet telephony or Voice over Internet Protocol (VoIP). VoIP has the potential to fundamentally change the telephony industry, adding new companies, technologies and...

Tags: voip - ip telephony

[12 Mar 2008]

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