isp churn
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Working with Telecommunications: Churning in the Telecommunications Industry
White Paper Industries such as credit card issuers, insurance companies and ISP's are all subject to increasing levels of churn. ISP's have hinted at churn rates as great as 50... [03 Nov 2009]
EarthLink Uncovers the Right Marketing Messages and Product Offers to Keep Customers Coming Back
White Paper The challenge was to reduce customer churn while increasing loyalty and product adoption. So when it decided to expand from a traditional ISP into new lines of business, it wanted to make sure that it... [19 Sep 2009]
Mobile broadband threatening fixed line?
News Vaygelt added that mobile operators need to improve network coverage in order to reduce customer churn and also tackle "the fear and uncertainty that some potential new customers have about price". However the survey... [20 Aug 2008]
Thin clients switch on digitally excluded
Case Study Funding for the pilots has come from a variety of sources including community groups, public sector organisations and also registered social landlords, who see benefits in digital technology to help reduce tenant churn... [17 Jun 2008]
Anti-Phishing Best Practices for ISPs and Mailbox Providers
White Paper ISPs are now forced to actively participate in globally reducing phishing attempts in order to mitigate customer churn and the potential for litigation. Unfortunately, there is a lack of public consensus as to how an... [31 May 2008]
Broadband users more unhappy than ever
News The report has found that as a result of poor customer service, ISPs are likely to see an increased rate of customer churn - with 25 per cent of users saying they are ready to ditch their current ISP. [28 Feb 2007]
Quocirca's Straight Talking: The web at work
Comment Expanding its business to include web filtering is an obvious choice for Postini as the email filtering nears saturation (although Postini continues to gain customers from churn in the market). Postini has 100s of... [18 Dec 2006]
Sky spending £250m on 'free' broadband
News According to Sky, a one per cent cut in churn will save it £100m over five years. Sky has become the latest to join the 'free' broadband brigade - and has revealed its ISP makeover will cost it £250m in... [18 Jul 2006]
Orange opens doors to one-stop mobile and web shop
News Will it cut down churn? France Telecom has completed the branding transformation that will see it - and its ISP subsidiary, Wanadoo, and business arms Equant and Etrali - brought under the Orange brand. [31 May 2006]
2006: A mobile odyssey
News Operators fear a continuing fall in the prices of voice minutes - 84 per cent of operators asked by Informa predicted voice revenues will drop by a quarter in 2006 - and high customer churn rates. France Telecom, which... [24 Nov 2005]
UK notches up 5.5 million teleworkers
News The research also found that teleworkers were more likely to use smaller ISPs for their internet access and have a seemingly high churn rate, with teleworkers twice as likely as average users to change their... [01 Sep 2005]
ISPs shuffle towards profitability
News Total broadband customers are just under the half-million mark and the company claims to have cut household churn to one per cent. Telewest has announced it has slashed its losses - and Europe's biggest... [13 May 2004]
US early adopters dumping landlines for wireless
News On the flip side, the Wired Baby Boomers have created the most churn for internet service providers. Some 52 per cent of the people in this group have reportedly jumped from one ISP to another, with 63... [25 Nov 2003]
Microsoft sets launch date for MSN 8
News The release of MSN 8 could further churn up competition with AOL Time Warner's America Online division. Microsoft is expected to reveal that MSN 8 subscribers using another Internet Service Provider... [01 Oct 2002]
Why unbundled broadband was never a goer
Comment But after adding other costs like marketing, installation, customer support, churn and the fact that it will take a while to get the exchange full, it begins to look like a rather perilous exercise. In this, an... [24 Sep 2001]
