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Contracting an answer to outsourcing woes

Comment A lot of the technical details in an SLA are too technical for a client and can't be translated into useful business intelligence so we advocate addressing that at the start," says Hart. They'll recommend stuff that they want to play with or feel... [11 Oct 2004]

Devil's Advocate: The making of an IT professional

Comment For past Devil's Advocate columns see the links below, or type 'Devil' into our search engine. Likewise, accountants constantly make judgements that are difficult to understand without both experience and knowledge. [02 Sep 2003]

Devil's Advocate: Could the next killer app be human?

Comment Many companies don't invest in people and the knowledge they have. Or as Martin Brampton, director at consultancy Black Sheep Research, argues, could the opposite be true? Martin Brampton is a director and founder of Black Sheep Research (http... [20 Nov 2001]

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Devil's Advocate: Why do techies get such a bad press?

Comment Usually lacking detailed knowledge themselves, they like to diminish the value of the techies. In his latest look at some of the quirks littering the ebusiness landscape, Martin Brampton, director at consultancy Black Sheep Research, asks some... [23 Oct 2001]