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silicon.com > Management > CIO Insights
Building society streamlines system support
Doing more with less? Read more
May 27, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
IT service management: is it now too important to leave to the IT department alone?
Historically, IT departments and the business have operated as separate entities with a common goal. In an emerging seco Read more
Jan 2, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
ITIL v3 and the Evolution of Service Management
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revise Read more
Feb 5, 2008
silicon.com > White Papers > Enterprise Applications > Workflow Management
AppLabs Case Study: Friends Provident
Friends Provident is one of the leading financial services groups in the UK and a member of the FTSE100 Index of leading Read more
Feb 25, 2008
silicon.com > Management > CIO Insights
Green IT isn't dead yet
Quocirca's Straight Talking: Need to cut costs keeps it alive Read more
Feb 19, 2009
silicon.com > White Papers
Automating Continuous Process Improvement in the ITIL Framework
IT organizations from every sector are facing the challenge of meeting exceedingly high standards for systems reliabilit Read more
Mar 2, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems
The business of taking care of remote hardware and software has never been bigger: Managed systems and services Read more
Mar 18, 2009
silicon.com > White Papers > Networking and Communications > Mobile and Wireless
Wireless Network Quality of Service (QoS)
A key challenge faced by enterprise IT management is how to ensure the productivity of the growing population of mobile Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Forrester: Trends 2006: New Generation for Service Desks
The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
How Russell Investment Group Delivers Wireless E-mail to a Distributed, Global Workforce
To better compete in the fast-paced world of investment management, Russell Investment Group sought an easy-to-use handh Read more
Mar 18, 2009
Stories on it services apps
- Photos: How to spend Christmas in Second Life
- Bill Gates on cows, Steve Jobs on Google, Douglas Coupland on the future of humans
- ID card exclusive, Steve Jobs win, top CIOs and BT fibre plans
- Cheat Sheet: NFC and contactless payments
- Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping
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Check out these top business apps for your iPhone
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Inside a Microsoft datacentre
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Green IT without losing your edge
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Peter Cochrane's latest video blog
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What you need to know about Windows 7