itil best practice
Commitment to IT Best Practice
White Paper The existing application did not echo the ITIL processes and, with no ability to hand off support cases between specialist analysts, did not allow for a division of labour between different tiers of support. [02 Sep 2008]
ITIL v2 to v3 - is it worth it?
White Paper ITIL has become the most widely adopted Best Practice framework for ITSM. This White Paper uses the IT Maturity Model to compare each ITIL version and identify which approach is best suited to individual IT organisations.Findings of this report... [11 Aug 2008]
Danone on health kick with Itil
Case Study Kollig added: "For the harmonisation of processes it became clear relatively quickly that the best approach there was Itil. Danone has improved the management and development of its IT infrastructure after implementing an IT infrastructure library... [30 Jul 2008]
ITIL and Best Practices Frameworks; featuring HP and Results Positive!
White Paper Organizations implementing best practices are specifically focusing in on best practice frameworks like ITIL v3 because it helps organizations align their operations around a focus on the services IT is delivering to the business. [11 Jul 2008]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company to deliver increased service desk performance, manageability... [11 Jul 2008]
Problem Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. Each paper discusses how to navigate a particular ITIL process journey, reviewing each process activity that must be addressed in... [03 Jul 2008]
The Ideal Security Patch Process: An ITIL-Based, Best Practices Whitepaper
White Paper After talking with many IT organizations and surveying the state-of-the-art in Change Management approaches, an ideal patch process is documented in this paper that is based on IT Infrastructure Library (ITIL) and COBIT process control concepts. [03 Jul 2008]
Fujitsu Outsourcing Customers Enjoy Best-Practice Service Management With ITIL
White Paper ITIL is a commonsense, business-oriented approach to delivering high-quality technology services. Its biggest single benefit is that "it reduces complexity and allows the business to get a holistic view of how its IT infrastructure works". [03 Jul 2008]
Taking You Beyond ITIL BS15000 - The New Certification
White Paper It has been written by industry experts, many of whom are directly involved in the development and maintenance of ITIL, and with support from OGC. BS15000 is not a competitor, but instead a vital and necessary formalization of the key elements of... [03 Jul 2008]
IT Infrastructure Library (ITIL): Align IT With Business Strategy and Drive Operational Improvements
White Paper The value of ITIL as a best practice framework is provided by broad service delivery and support recommendations, as well as by common definitions and terminology. ITIL guidance allows companies to standardize and leverage recognized best practices... [03 Jul 2008]
Management of Electronic Infrastructure Change Through the ITIL Framework
White Paper ITIL is a framework of an integrated set of processes that are designed to provide best practice in the support and delivery of IT services. This paper looks at the introduction of a Change Management Framework based on the IT Infrastructure... [03 Jul 2008]
ManageSoft Case Study: Parliament of Australia
White Paper ManageSoft gives DPS powerful mobile and remote systems management capabilities, and enables ITIL best-practice software release management. The Department of the Parliamentary Services is the communications hub of Australia's national Parliament... [03 Jul 2008]
ManageSoft Case Study: Mayne Pharma
White Paper ManageSoft also provides embedded industry best practice processes based on the vendor-independent IT Infrastructure Library (ITIL). Mayne Pharma is a leading international pharmaceutical organization providing innovative and cost effective... [03 Jul 2008]
Getting Started With ITIL Best Practices: How Remedy IT Service Management for the Enterprise Delivers Out-of-the-Box ITIL Functionality
White Paper The use of Remedy IT Service Management as an ITIL best practice solution improves IT operational efficiency, reduces costs, and improves service levels. This paper outlines each ITIL process objective and highlight how Remedy applications directly... [03 Jul 2008]
iET Solutions Seminar
White Paper iETSolutions develops, markets and supports software applications for the IT and customer service management (help desk) markets.iETSolutions is committed to delivering best-practice applications, including ITIL, that help you align service and... [03 Jul 2008]
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