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silicon.com > White Papers > IT Management > User Satisfaction
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integra Read more
Mar 20, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Vantage Service Manager: A Technical Overview
Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visual Read more
Mar 20, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
Atos Origin is an international information technology services company. To support this global model, Atos Origin knew Read more
Jun 12, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Forrester: Trends 2006: New Generation for Service Desks
The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT servi Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Forrester: ITIL, ITSM, and New Product Releases Drive Service Desks Improvements
The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus Read more
Mar 18, 2009
silicon.com > White Papers > Security > Security Administration
IBM Service Management and MRO Software Maximo -- synergies, convergence and roadmap
Today's enterprises are faced with the management of increasingly complex IT environments, an issue that IBM addresses w Read more
Mar 18, 2009
silicon.com > White Papers > Security > Security Administration
Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integra Read more
Jun 11, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Putting ITIL V3 to Work With Business Service Management
ITIL v3's new life-cycle approach to service management is an evolutionary step and a clear sign that IT is taking a mor Read more
Aug 27, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Put ITIL best practices to work for your business
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management sho Read more
Oct 20, 2009
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