itil change management
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
White Paper By deploying a service desk solution with integrated incident, problem and change management processes based on ITIL best practices, ITGI has been able to standardize and optimize key service desk functions. [18 Jul 2008]
Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental health and occupational safety regulations. Hi Fert deployed BMC software for its solution and implemented BMC Service Desk... [11 Jul 2008]
BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek
White Paper Coldwater Creek deployed BMC for its solution and implemented the BMC Remedy IT Service Management Suite to support ITIL processes for incident, problem, change, service level, and asset management. Coldwater Creek operates nearly 250 retail stores... [08 Jul 2008]
Orange Rings the Changes to Keep Its Future Bright
White Paper The review was based on the ITIL (IT Infrastructure Library) Framework for IT Service Management Best Practice. The Service Management team consists of Help Desk, Desktop, Change, Problem and Service Level Management. [03 Jul 2008]
A Comprehensive Approach to Practicing ITIL Change Management
White Paper However, change management processes, even those based on recognized best practices such as ITIL, rarely take into account the batch environment when planning for change. This innovative solution based on ITIL best practices directly addresses the... [03 Jun 2008]
University of Auckland Chooses Infra for ITIL Based Service Management
White Paper The implementation has followed an ITIL (IT Infrastructure Library) world's best practice framework for IT service management. In addition, the fact that Infra combined support for full service management (service desk, change, and configuration... [10 Apr 2008]
Knowledge Management and ITIL: Creating the Adaptive Organization
White Paper Knowledge Management principles complement and augment the ITIL framework, especially in the core processes of incident, problem and change management. The Information Technology Infrastructure Library (ITIL) provides organizations with a framework... [10 Apr 2008]
Serena ChangeMan ZMF Case Studies: Change Management
White Paper Through the development of a business partnership between Banco Santander and SCI Tecnologia da Informaēćo, Serena's distributor in Brazil, a project was successfully implemented that combined Serena's "Change Management" solution (Change Man ZMF... [10 Apr 2008]
Business Impact Analytics: Bridging Business Continuity and IT Management
White Paper The Information Technology and Infrastructure Library (ITIL) documents best practices for IT Service Management, including service support and service delivery. Service support processes consist of incident, problem, change, release and... [10 Apr 2008]
Merant Dimensions, ITIL and Change Management
White Paper Merant Dimensions has earned ITIL certification in the process areas of Change Management and Release Management from Pink Elephant, the recognized certifying agent for North America. Merant Dimensions is a process control application for change... [03 Apr 2008]
Sarbanes-Oxley: Developing IT Controls and Change Management
White Paper This webcast presents a publicly available assessment that assesses the level of three key ITIL processes, critical to ensuring controls: Release processes, Control processes, and Resolution processes. [02 Apr 2008]
Essential NCPI Management Requirements for Next Generation Data Centers
White Paper With this in mind, this paper describes the requirements for management of next-generation Network-Critical Physical Infrastructure from the perspective of the ITIL framework. In order to manage rapid change and achieve demanded levels of... [23 Jan 2008]
Operating an NFL Football Stadium
White Paper Covestic performed an ITIL operations assessment to determine which areas needed improvement and to establish the appropriate priorities. While defining the service level management processes, we collaborated with the client to deliver both service... [23 Jan 2008]
ITIL Foundations: Mapping ITIL to the Real World
White Paper Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. [07 Jan 2008]
Managing Operational Change through ITIL and a Configuration Management Database (CMDB)
White Paper Problem, change and incident management are three of the most popular IT Infrastructure Library (ITIL) processes deployed today by enterprise IT operations teams. Just under 35% of IDC survey respondents from organizations with 10,000+ employees... [02 Jan 2008]
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