itil configuration management
How to Develop Your CMDB Project's ROI
White Paper While the CMDB is well-established as a foundational element for both advancing proactive IT management and overall ITIL process improvement, the task of quantifying the costs and benefits of the CMDB... [23 Sep 2008]
Defining, Modeling & Costing IT Services: Integrating Service Level, Configuration & Financial Management Processes
White Paper These activities are part of three IT processes (Service Level, Configuration, and Financial Management For IT) as documented within the Information Technology Information Library... [02 Sep 2008]
A Comprehensive Approach to Practicing ITIL Change Management
White Paper However, change management processes, even those based on recognized best practices such as ITIL, rarely take into account the batch environment when planning for change. This innovative solution based... [03 Jun 2008]
Business Impact Analytics: Bridging Business Continuity and IT Management
White Paper The Information Technology and Infrastructure Library (ITIL) documents best practices for IT Service Management, including service support and service delivery. Service support processes consist of... [10 Apr 2008]
Touchpaper Launches IT Business Management
White Paper Touchpaper's ITBM has been designed to support ITIL and other best practice frameworks, and is able to add configuration management, knowledge management, and... [10 Apr 2008]
University of Auckland Chooses Infra for ITIL Based Service Management
White Paper The implementation has followed an ITIL (IT Infrastructure Library) world's best practice framework for IT service management. In addition, the fact that Infra combined support for full service... [10 Apr 2008]
Driving Business Value With Insight From the Tivoli Technical Community
White Paper An enterprise may have embraced the philosophy of ITIL and have groups handling functions such as change management, configuration management, service desk, release... [09 Apr 2008]
Managing Operational Change through ITIL and a Configuration Management Database (CMDB)
White Paper Problem, change and incident management are three of the most popular IT Infrastructure Library (ITIL) processes deployed today by enterprise IT operations teams. Just under 35% of IDC survey respondents... [03 Jan 2008]
ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals
White Paper Over the past 18 months, ITIL's notion of the Configuration Management Database (CMDB) has caught on within the industry. Provides an introduction to ITIL's CMDB In a... [13 Dec 2007]
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
White Paper Adherence to ITIL best practices Implementation of a configuration management database (CMDB) architecture Many enterprises are developing business service management... [13 Dec 2007]
The Reference Guide to Data Center Automation
White Paper From organizing content according to ITIL best practices to configuring network components, an automated Network Configuration Management (NCM) solution can significantly reduce the time... [13 Dec 2007]
Configuration Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. Each map details each ITIL process (track), the ITIL... [15 Sep 2007]
BMC Configuration Manager Saves Time and Money for BMC IS&T
White Paper The department wanted to replace disparate configuration management processes and point solutions with standard processes and tools that drive ITIL adoption and accelerate progress... [14 Sep 2007]
Implementation of the Configuration Management Database
White Paper IT departments implement an IT Infrastructure Library (ITIL) Configuration Management DataBase (CMDB) practice for many reasons and in various ways. CA) unique implementation, the MDB... [20 Aug 2007]
What Do You Need from a Configuration Management Database (CMDB)?
White Paper This white paper demonstrates the need for configuration management and a CMDB in particular, based upon IT Infrastructure Library (ITIL) goals. It explains how each of these features... [27 Jul 2007]
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