itil framework
RSS itil frameworkITIL - Service Approach for Siemens Enterprise Communications
White Paper The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is... [10 Oct 2008]
Knowledge Management and ITIL: Creating the Adaptive Organization
White Paper The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and... [02 Sep 2008]
Pragmatic ITIL: A Panel Debate
White Paper The purpose of the Pragmatic ITIL panel debate, held at the Institute of Directors and hosted by Touchpaper, a leading provider of IT Business Management solutions, was to draw together customer experiences, expert... [02 Sep 2008]
A Framework for Incident and Problem Management
White Paper This whitepaper defines incident and problem management based on the Information Technology Infrastructure Library (ITIL) Service Support best practices and INS's experience in the industry. It further explains the... [02 Sep 2008]
ITIL v2 to v3 - is it worth it?
White Paper ITIL has become the most widely adopted Best Practice framework for ITSM. The recent ITIL V3 refresh has sparked renewed interest but, although many are aware of the new version, the... [11 Aug 2008]
Tango/04 Computing Group Case Study: Capgemini
White Paper The selected framework failed to provide the comprehensive IT management capabilities required to implement ITIL best practices in iSeries environments. The company embarked on an ambitious project to... [04 Aug 2008]
Danone on health kick with Itil
Case Study Danone has improved the management and development of its IT infrastructure after implementing an IT infrastructure library (Itil) framework. Kollig added: "For the harmonisation of processes it became... [30 Jul 2008]
Problem Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. Each paper discusses how to navigate a particular ITIL process journey,... [03 Jul 2008]
An Introduction to IT Service Management, ITIL, and MOF
White Paper This paper introduces two of the most popular IT service management frameworks: the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF). ITIL is the IT... [03 Jul 2008]
Orange Rings the Changes to Keep Its Future Bright
White Paper The review was based on the ITIL (IT Infrastructure Library) Framework for IT Service Management Best Practice. Orange Communications SA already had 300,000 customers only six months after its launch in... [03 Jul 2008]
Satyam Improves Customer Response Times by 150 Percent With Incident and Problem Management
White Paper To help cope with these incidents and changes, and to ensure compliance with its quality standards, Satyam has rolled out an ITIL framework. The new ITIL framework is... [12 Jun 2008]
Econoinvest Improves Business Agility and Customer Service by Reducing IT Support Costs and Complexity
White Paper To improve systems availability and support standards, Econoinvest has adopted the ITIL best practice framework and created a centralized platform for Problem & Incident Management based on a CA solution. [12 Jun 2008]
NHS brushes up on Itil
Case Study Pavitt explained: "Itil provides us with a tried and tested framework. NHS IT delivery organisation Sussex Health Informatics Services (HIS) has implemented an extensive Itil (IT... [11 Jun 2008]
Deployment for SAS 9.2 and Beyond
White Paper The paper will close by describing initiatives in the areas of open source standards and tools, update services, and Information Technology Infrastructure Library (ITIL) framework adoption. As the SAS... [31 May 2008]
Momentum Webcast: Charting Your Path on the SAM Maturity Model (Level 100)
Key areas of focus that the presenter covers specifically include: the objective, staged, and incentivized road map toward ISO; evaluating the key SAM competencies that deliver business value; and how SAM, together with the... [30 May 2008]
