itil framework
RSS itil frameworkITIL: Theory Into Practice
White Paper Implementing the IT Infrastructure Library (ITIL) set of guidelines to aid the implementation of a lifecycle framework for IT Service Management (ITSM) is now a major priority for a growing number of... [13 Nov 2009]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic... [13 Nov 2009]
TOGAF 9 and ITIL V3
White Paper This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe. It does not... [13 Nov 2009]
Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB
White Paper A wildly popular framework for achieving this visibility is the IT Infrastructure Library, or ITIL - the de facto standard for best practice in the provision of IT service. While always an important part... [12 Nov 2009]
ITIL - Service Approach for Siemens Enterprise Communications
White Paper The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is... [26 Oct 2009]
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
White Paper The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the... [14 Oct 2009]
Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
White Paper It needed to Implement ITIL/ITSM-based framework for technology services in timely and cost-effective manner. It deployed leverage proven ITIL/ITSM methodology and tools. When The... [02 Sep 2009]
A Three-Step Framework for Increasing ROI, Reducing Risk, and Lowering Costs by Automating IT Change Management
White Paper This white paper outlines the processes and tools organization needs to address the challenge of change chaos and evolve beyond ITIL-based change management to change automation. Finally, it will illustrate, through... [02 Sep 2009]
Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3
White Paper Please keep in mind two key points: 1) ITIL provides a useful framework for IT service management, but one do not need to implement ITIL in order to build a CMDB; and 2) while this paper... [30 Aug 2009]
Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
White Paper Lubrizol Corporation wanted to implement ITIL/ITSM-based framework for technology services in timely and cost-effective manner. As a solution the company leveraged proven ITIL/ITSM... [28 Aug 2009]
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
White Paper However, as a notoriously complex framework, ITIL provides the "What" not the "How to" or even "Where to start. As such, ITIL provides an excellent vehicle for tackling the journey to... [15 Aug 2009]
The Altiris CMDB: Because You Have a Business to Run, Not Just an Operating System
White Paper ITIL is recognized for its process oriented quality improvement methods in the new ISO 25000 standards, and is accepted as a valid operational model by the Six Sigma Total Quality Management framework. [05 Aug 2009]
IT Governance and Compliance Whitepaper: Achieve Efficient and Effective Governance and Compliance
White Paper BT Frontline, have developed an IT governance solutions framework based on industry accepted best practices such as COBIT and ITIL (IT Infrastructure Library). To meet corporate governance and compliance... [31 Jul 2009]
Hewlett-Packard (HP) Case Study: Tokio Marine & Nichido Financial Life Insurance Co., Ltd
White Paper The company standardized the IT Infrastructure along with the adoption of ITIL. They wanted to set up a DR framework for the accounting, operation and information systems that included the mail, web and... [22 Jun 2009]
ITIL and Six Sigma - Together Again for the First Time
White Paper ITIL defines a framework for IT Service Management. This paper proposes bringing together two seemingly independent approaches to improve the quality of IT service delivery - the IT Infrastructure... [12 Jun 2009]
