itil information technology
Information Technology Infrastructure Library (ITIL) Relative to CMII
White Paper ITIL provides a framework for organizing service management in an IT environment and is used to reveal the interfaces and any communications deficiencies within existing IT processes. ITIL makes CM an integral part of the service management process. [03 Jul 2008]
International Network Services Case Study: Global Logistics Organization
White Paper Therefore, while this organization is already a market leader, at a strategic level, management was looking to improve the efficiency and effectiveness of the IS organization by adopting best practices and industry standards, namely Information... [03 Jul 2008]
assyst Drives Canadian Tire's IT Service Transformation
White Paper A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology Infrastructure Library) Best Practice guidelines for the approach it should take to integrate and simplify its Service Support assets... [03 Jul 2008]
ITIL: What It Is and Why You Should Care
White Paper ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. [30 Jun 2008]
A Comprehensive Approach to Practicing ITIL Change Management
White Paper However, change management processes, even those based on recognized best practices such as ITIL, rarely take into account the batch environment when planning for change. This innovative solution based on ITIL best practices directly addresses the... [03 Jun 2008]
Deployment for SAS 9.2 and Beyond
White Paper The paper will close by describing initiatives in the areas of open source standards and tools, update services, and Information Technology Infrastructure Library (ITIL) framework adoption. As the SAS architecture has grown to serve the complex and... [31 May 2008]
Momentum Webcast: Charting Your Path on the SAM Maturity Model (Level 100)
White Paper Key areas of focus that the presenter covers specifically include: the objective, staged, and incentivized road map toward ISO; evaluating the key SAM competencies that deliver business value; and how SAM, together with the Infrastructure... [30 May 2008]
TechNet Webcast: Active Directory and Compliance Standards (Level 300)
White Paper The presenter also covers best practice standards outlined by the Information Technology Infrastructure Library (ITIL), the Control Objectives for Information and Related Technology (COBIT), and the International Organization for Standardization... [01 May 2008]
Merging Service-Oriented Architecture (SOA) and IT Infrastructure Library (ITIL): Explore the Fusion of Two Emerging Concepts
White Paper SOA is the most promising framework today for changing the way Information Technology (IT) works - to make IT more agile and responsive to the business, more cost-effective, and more adaptive to the fast-changing business environment. [30 Apr 2008]
The Benefits of ITIL
White Paper The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the UK's Office of Government Commerce (OGC). This paper clarify and provides examples of the benefits derived by adopting and implementing ITIL. [10 Apr 2008]
Knowledge Management and ITIL: Creating the Adaptive Organization
White Paper The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment the ITIL framework, especially in the... [10 Apr 2008]
COBIT Case Study: Coopers & Lybrand
White Paper A unique benefit of COBIT is that Information Technology Infrastructure Library (ITIL) is one of the global standards on which COBIT is based. Developed in the UK, ITIL is popular in many countries. In the Netherlands, auditors who are members of... [10 Apr 2008]
Demystifying ITIL: Recommendations for the SMB Market
White Paper Simply put, ITIL (Information Technology Infrastructure Library) is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding ITIL, many IT professionals who work in small and medium-sized... [10 Apr 2008]
Business Impact Analytics: Bridging Business Continuity and IT Management
White Paper The Information Technology and Infrastructure Library (ITIL) documents best practices for IT Service Management, including service support and service delivery. Service support processes consist of incident, problem, change, release and... [10 Apr 2008]
ITIL: Microsoft and Open Source
White Paper The Information Technology Infrastructure Library (ITIL) provides a strategy to define, implement, and monitor that alignment across the full spectrum of IT processes, ranging from Incident and Problem Management to Security Management. [03 Apr 2008]
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