itil it infrastructure
BMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices to provide a platform for improved customer service. The company deployed BMC software for its solution and implemented BMC Remedy IT... [11 Jul 2008]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company to deliver increased service desk performance, manageability... [11 Jul 2008]
Aprisma and the IT Infrastructure Library (ITIL)
White Paper ITIL provides detailed process definitions for many IT functions that can be adapted to any IT organization. Actually, most processes defined in detail by ITIL are already partially implemented in most IT organizations. [03 Jul 2008]
Information Technology Infrastructure Library (ITIL) Relative to CMII
White Paper ITIL provides a framework for organizing service management in an IT environment and is used to reveal the interfaces and any communications deficiencies within existing IT processes. ITIL makes CM an integral part of the service management process. [03 Jul 2008]
An Introduction to IT Service Management, ITIL, and MOF
White Paper ITIL is the IT Infrastructure Library, a set of publications providing descriptive (i.e.what to do and why) guidance on IT service management. This paper introduces two of the most popular IT service management frameworks: the IT Infrastructure... [03 Jul 2008]
ITIL Certification
White Paper The IT Infrastructure Library (ITIL) refers to a set of comprehensive, consistent and coherent codes of best practices for IT Service Management. Many organizations have embraced the ITIL concept because it offers a systematic and professional... [03 Jul 2008]
assyst Drives Canadian Tire's IT Service Transformation
White Paper A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology Infrastructure Library) Best Practice guidelines for the approach it should take to integrate and simplify its Service Support assets... [03 Jul 2008]
Orange Rings the Changes to Keep Its Future Bright
White Paper The review was based on the ITIL (IT Infrastructure Library) Framework for IT Service Management Best Practice. Orange Communications SA already had 300,000 customers only six months after its launch in Orange Communications SA already had 300,000... [03 Jul 2008]
Implementing ITIL Best Practices: Mapping ITIL to Remedy Applications
White Paper Remedy's IT Service Management family of applications provides an integrated out-of-box solution for managing and automating critical service support and service delivery functions, including Service Desk, Incident Management, Problem Management... [03 Jul 2008]
IT Service Management: An Overview
White Paper The purpose of this paper is to provide the reader with an introduction to the field of IT Service Management (ITSM) using the best practice guidelines of the IT Infrastructure Library (ITIL). It also explains how ProActive can assist IT service... [03 Jul 2008]
International Network Services Case Study: Global Logistics Organization
White Paper Therefore, while this organization is already a market leader, at a strategic level, management was looking to improve the efficiency and effectiveness of the IS organization by adopting best practices and industry standards, namely Information... [03 Jul 2008]
EFW Safeguards Production of Military Devices With Integrated IT Management and ITIL Best Practices
White Paper To help meet these objectives and extend the company's best-practice approach to IT, EFW chose to adopt the ITIL best practices. In 2001, EFW recognized that its existing IT infrastructure was no longer meeting the needs of the business and could... [02 Jul 2008]
Satyam Improves Customer Response Times by 150 Percent With Incident and Problem Management
White Paper The new ITIL framework is supported by a service and infrastructure optimization management solution from CA. To help cope with these incidents and changes, and to ensure compliance with its quality standards, Satyam has rolled out an ITIL framework. [02 Jul 2008]
Implementing ITIL Using the PMBOK in Four Repeatable Steps
White Paper This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contrasts the two bodies of knowledge, and provides the reader with a project... [30 Jun 2008]
ITIL Version 3.0 -- What It Means to You
White Paper A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely new "hub-and-spoke" design with a descriptive core framework as the hub and... [30 Jun 2008]
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