itil library bmc software
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Danone on health kick with Itil
Case Study Danone has improved the management and development of its IT infrastructure after implementing an IT infrastructure library (Itil) framework. The company worked with software company BMC and used its IT Service Management application to make the... [30 Jul 2008]
BMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices to provide a platform for improved customer service. The company deployed BMC software for its solution and implemented BMC Remedy IT... [11 Jul 2008]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company to deliver increased service desk performance, manageability... [11 Jul 2008]
The Ideal Security Patch Process: An ITIL-Based, Best Practices Whitepaper
White Paper After talking with many IT organizations and surveying the state-of-the-art in Change Management approaches, an ideal patch process is documented in this paper that is based on IT Infrastructure Library (ITIL) and COBIT process control concepts. [03 Jul 2008]
IT Infrastructure Library (ITIL): Align IT With Business Strategy and Drive Operational Improvements
White Paper The value of ITIL as a best practice framework is provided by broad service delivery and support recommendations, as well as by common definitions and terminology. ITIL guidance allows companies to standardize and leverage recognized best practices... [03 Jul 2008]
Liverpool Implements Business Service Management With Solutions From BMC Software
White Paper One part of the initiative was to implement a comprehensive IT Service Management solution, based on IT Infrastructure Library (ITIL) best practices. Liverpool, Mexico's premier chain of department stores, understands that Information Technology... [03 Jul 2008]
Business Service Management Puts You Ahead of the ITIL V3 Curve
White Paper With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. So what does ITIL V3 have to do with BSM (Business Service Management)? [31 May 2008]
BMC Strengthens its Market Position with BMC Atrium CMDB 2.0
White Paper BMC Software, more than any other vendor, has succeeded in articulating the importance of CMDBs as a foundation for IT Infrastructure Library (ITIL) best practices. Learn more in the "BMC Strengthens its Market Position with BMC Atrium CMDB 2.0... [13 Dec 2007]
DON'T USE: Ensuring Business Services with Proactive Incident and Problem Management
White Paper At the same time, IT shops have recognized the value of investing in process development and best practices, most notably the IT Infrastructure Library (ITIL). The market has changed - yet it remains the same. [13 Dec 2007]
Mary Kay Advances BSM Strategy and ITIL Adoption With BMC Software
White Paper As a solution the company executed a Business Service Management (BSM) strategy and adopted the recognized best practice processes outlined by the IT Infrastructure Library (ITIL) guidelines to accelerate progress toward BSM. [14 Sep 2007]
BMC IS&T: Striving to Be the First and Best Customer of BMC Software
White Paper BSM solutions from BMC speed the adoption of COBIT (Control Objectives for Information and related Technology) and ITIL (IT Infrastructure Library), proven frameworks that simplify regulatory compliance, reduce business risk, and cut IT costs. [14 Sep 2007]
GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service
White Paper Arpege followed IT Infrastructure Library (ITIL) recommendations applying to the management of IT services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually unifying the support delivered... [14 Sep 2007]
What Do You Need from a Configuration Management Database (CMDB)?
White Paper This white paper demonstrates the need for configuration management and a CMDB in particular, based upon IT Infrastructure Library (ITIL) goals. It defines the different types of data that are usually stored in a CMDB, from configuration items (CIs... [27 Jul 2007]
ITIL and Six Sigma - Together Again for the First Time
White Paper This paper proposes bringing together two seemingly independent approaches to improve the quality of IT service delivery - the IT Infrastructure Library (ITIL) and Six Sigma. ITIL defines a framework for IT Service Management. [04 Jul 2007]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Paper Looking to meet IT Infrastructure Library (ITIL) standards for best practices in IT service management, TeliaSonera turned to BMC Remedy IT Service Management solutions. As a result, not only was the company was able to reduce costs and improve... [19 Jan 2007]
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