itil library
RSS itil libraryBMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices to provide a platform for improved customer service. Telkomsel is the leading operator of cellular telecommunications services in Indonesia. [11 Jul 2008]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company to deliver increased service desk performance, manageability... [11 Jul 2008]
Information Technology Infrastructure Library (ITIL) Relative to CMII
White Paper ITIL provides a framework for organizing service management in an IT environment and is used to reveal the interfaces and any communications deficiencies within existing IT processes. ITIL makes CM an integral part of the service management process. [03 Jul 2008]
Aprisma and the IT Infrastructure Library (ITIL)
White Paper ITIL provides detailed process definitions for many IT functions that can be adapted to any IT organization. Actually, most processes defined in detail by ITIL are already partially implemented in most IT organizations. [03 Jul 2008]
ITIL Certification
White Paper The IT Infrastructure Library (ITIL) refers to a set of comprehensive, consistent and coherent codes of best practices for IT Service Management. It comprises a library of over 40 books developed by the Central Computer and Telecommunications... [03 Jul 2008]
An Introduction to IT Service Management, ITIL, and MOF
White Paper ITIL is the IT Infrastructure Library, a set of publications providing descriptive (i.e.what to do and why) guidance on IT service management. This paper introduces two of the most popular IT service management frameworks: the IT Infrastructure... [03 Jul 2008]
assyst Drives Canadian Tire's IT Service Transformation
White Paper A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology Infrastructure Library) Best Practice guidelines for the approach it should take to integrate and simplify its Service Support assets... [03 Jul 2008]
International Network Services Case Study: Global Logistics Organization
White Paper Therefore, while this organization is already a market leader, at a strategic level, management was looking to improve the efficiency and effectiveness of the IS organization by adopting best practices and industry standards, namely Information... [03 Jul 2008]
Orange Rings the Changes to Keep Its Future Bright
White Paper The review was based on the ITIL (IT Infrastructure Library) Framework for IT Service Management Best Practice. Orange Communications SA already had 300,000 customers only six months after its launch in Orange Communications SA already had 300,000... [03 Jul 2008]
IT Service Management: An Overview
White Paper The purpose of this paper is to provide the reader with an introduction to the field of IT Service Management (ITSM) using the best practice guidelines of the IT Infrastructure Library (ITIL). The paper examines the rationale behind the development... [03 Jul 2008]
ITIL Version 3.0 -- What It Means to You
White Paper A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely new "hub-and-spoke" design with a descriptive core framework as the hub and... [30 Jun 2008]
Implementing ITIL Using the PMBOK in Four Repeatable Steps
White Paper This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contrasts the two bodies of knowledge, and provides the reader with a project... [30 Jun 2008]
Amdocs Case Study: Georgia-Pacific
White Paper Amdocs ClarifyCRM delivered an enterprise-wide solution, creating a comprehensive IT infrastructure library (ITIL) foundation for measuring and managing the end-to-end IT service and support lifecycle. [13 Jun 2008]
NHS brushes up on Itil
Case Study NHS IT delivery organisation Sussex Health Informatics Services (HIS) has implemented an extensive Itil (IT infrastructure library) training programme for staff and kept costs down by partnering with the training company to resell places on the... [11 Jun 2008]
Business Service Management Puts You Ahead of the ITIL V3 Curve
White Paper With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. So what does ITIL V3 have to do with BSM (Business Service Management)? [31 May 2008]
