itil management database
A Comprehensive Approach to Practicing ITIL Change Management
White Paper However, change management processes, even those based on recognized best practices such as ITIL, rarely take into account the batch environment when planning for change. This innovative solution based on ITIL best practices directly addresses the... [03 Jun 2008]
Edith Cowan University: HP OpenView Chalks Up Success With University Helpdesk
White Paper Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard's (HP) OpenView Service Desk solution based on the IT Infrastructure Library (ITIL) Framework. [03 Apr 2008]
Managing Operational Change through ITIL and a Configuration Management Database (CMDB)
White Paper Problem, change and incident management are three of the most popular IT Infrastructure Library (ITIL) processes deployed today by enterprise IT operations teams. Just under 35% of IDC survey respondents from organizations with 10,000+ employees... [02 Jan 2008]
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
White Paper See how a configuration management database (CMDB) and pre-integrated workflows can synchronize asset management with ITIL processes such as change, incident, problem, and capacity management. Get more business from both IT asset management and... [12 Dec 2007]
Webcast: The Evolving Role of IT Asset Management in a Process-Driven World
White Paper The emergence of ITIL and the Configuration Management Database (CMDB) has left a myriad of questions around the role of asset management programs in IT organizations. How do ITIL and the CMDB impact asset management programs? [12 Dec 2007]
ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals
White Paper Over the past 18 months, ITIL's notion of the Configuration Management Database (CMDB) has caught on within the industry. Provides an introduction to ITIL's CMDB In a nutshell, the CMDB provides a common trusted source for all IT data used by the... [12 Dec 2007]
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
White Paper Adherence to ITIL best practices Implementation of a configuration management database (CMDB) architecture Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT services with their... [12 Dec 2007]
Implementation of the Configuration Management Database
White Paper IT departments implement an IT Infrastructure Library (ITIL) Configuration Management DataBase (CMDB) practice for many reasons and in various ways. CA) unique implementation, the MDB (Management DataBase), has advantages over many other possible... [20 Aug 2007]
Peregrine Active CMDB Technology: Self-Updating, ITIL-Compliant CMDB With Advanced Analytics and Reporting
White Paper Enterprise IT organizations are discovering that the success of many of their service management projects depends on a common element - the implementation of an ITIL-compliant CMDB (Configuration Management DataBase) shared by all service and... [07 Aug 2007]
Designing & Implementing an Actionable Configuration Management Database (CMDB)
White Paper However, the CMDB as the IT Infrastructure Library (ITIL) characterizes it, is rapidly growing in importance to IT organizations as it can provide a core enabling capability to promote more cohesive service management, or as ITIL defines it - IT... [03 Aug 2007]
What Do You Need from a Configuration Management Database (CMDB)?
White Paper This white paper demonstrates the need for configuration management and a CMDB in particular, based upon IT Infrastructure Library (ITIL) goals. It explains how each of these features contributes to an overall configuration management solution that... [27 Jul 2007]
Getting on Track With assyst
White Paper It became clear that a full IT service management solution for the helpdesk was required.assyst offers a lifecycle approach to ITSM through the integration of all IT Infrastructure Library (ITIL) processes in a single out-of-the-box application... [26 Jul 2007]
The Case for Service Oriented Monitoring as the First Step of an ITIL Initiative: Is ITIL CMDB the Best Road for Return on Investment?
White Paper The IT Infrastructure Library (ITIL) is the industry's most widely accepted approach to IT Service Management. ITIL provides a comprehensive and consistent set of best practices for IT Service Management (ITSM), promoting a quality approach to... [01 May 2007]
Seven Steps to Improved Incident Handling
White Paper Incident matching is a major task described within the 2nd defined activity of the ITIL incident Management process. The IT Infrastructure Library (ITIL) describes how incident matching can improve the efficiency, effectiveness, and economy of... [02 Feb 2007]
CMDB: The Catch-All Catch Phrase
White Paper The CMDB is a concept not necessarily greater or smaller than its parent, ITIL, but in the "Real world" represents an overlapping circle where architectural evolution and best practices come together. [02 Feb 2007]
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