itil managing it
RSS itil managing itMunich Airport Manages ITIL-Based IT Infrastructure Using Remedy
White Paper Managing all of these systems and automating them to the greatest possible extent was one of the key aims for Munich. Munich Airport is a leader in German air transportation. It is one of the fastest-growing hubs in Europe and the world, with... [03 Jul 2008]
DeviceAuthority Suite - ITIL Compliance
White Paper The Information Technology Infrastructure Library (ITIL) books describe an integrated, process-based, best practice framework for managing IT services. Many ITIL experts agree that configuration management is the core ITIL process that the others... [03 Jul 2008]
DeviceAuthority Suite-ITIL Compliance
White Paper The Information Technology Infrastructure Library (ITIL) books describe an integrated, process-based, best practice framework for managing IT services. Many ITIL experts agree that configuration management is the core ITIL process that the others... [03 Jul 2008]
Manage Assets to Optimize Business Value
White Paper Troy DuMoulin, Senior Consultant at Pink Elephant and one of North America's most experienced consultants in the field of ITIL-defined Configuration Management, discusses the importance of managing your IT infrastructure to support business... [03 Jul 2008]
Implementing ITIL Best Practices: Mapping ITIL to Remedy Applications
White Paper Remedy's IT Service Management family of applications provides an integrated out-of-box solution for managing and automating critical service support and service delivery functions, including Service Desk, Incident Management, Problem Management... [03 Jul 2008]
Auto Discovery: The Potential to Be a Key Component of Change and Configuration Management Strategy
White Paper As a result IT organizations are trying to align to industry best practices in the area of Service Management like ITIL. Configuration Management is a foundation of Service Management and an accurate and comprehensive Configuration Management... [03 Jul 2008]
Building Effective Storage Capacity Management in Support of Information Lifecycle Management: Guidelines for a Practical, ITIL Process-Based Approach
White Paper This paper presents guidelines and considerations for implementing effective capacity management capabilities within the organization, using a practical, industry-proven ITIL-process-based approach for best results. [03 Jul 2008]
Developing Return on Investment and Business Case Support for Data Center Infrastructure Management
White Paper Both of these leverage points are highlighted by the Information Technology Infrastructure Library (ITIL) in their framework for best practices in IT Service Management. Data Center Infrastructure Management is the process of managing the overall... [03 Jul 2008]
FrontRange Solutions ITSM Executive Overview
White Paper It incorporates all seven service delivery best practices from the ITIL framework, giving organizations the ability to use built-in workflow and best practices or to incorporate their own best practices and IT processes. [03 Jul 2008]
Managing Change for Compliance, Control and Efficiency: AlterPoint's DeviceAuthority - An Executive Perspective
White Paper The IT Infrastructure Library (ITIL) is another catalyst for this growing attention to configuration and change management. In order to take charge of an often chaotic and increasingly complex mix of operational, infrastructure and business... [03 Jul 2008]
Managing Exchange Server Patch Deployments
White Paper This session examines the management of deploying patches to Exchange servers using built in Exchange capabilities, SMS and utilizing the Microsoft Solutions for Management ITIL-based best practices for patch management. [03 Jul 2008]
Amdocs Case Study: Georgia-Pacific
White Paper Amdocs ClarifyCRM delivered an enterprise-wide solution, creating a comprehensive IT infrastructure library (ITIL) foundation for measuring and managing the end-to-end IT service and support lifecycle. [13 Jun 2008]
Demystifying ITIL: Recommendations for the SMB Market
White Paper Simply put, ITIL (Information Technology Infrastructure Library) is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding ITIL, many IT professionals who work in small and medium-sized... [10 Apr 2008]
The Benefits of ITIL
White Paper This paper clarify and provides examples of the benefits derived by adopting and implementing ITIL. The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the UK's Office of Government Commerce (OGC). [10 Apr 2008]
Quantifying the Business Benefits of IT Service Management
White Paper IDC recently applied the methodology in a survey of enterprises using HP OpenView Service Desk, which is a software automation solution based on the service management standards developed by the IT Infrastructure Library (ITIL). [10 Apr 2008]
