itil practice framework
ITIL v2 to v3 - is it worth it?
White Paper ITIL has become the most widely adopted Best Practice framework for ITSM. The recent ITIL V3 refresh has sparked renewed interest but, although many are aware of the new... [11 Aug 2008]
Danone on health kick with Itil
Case Study Danone has improved the management and development of its IT infrastructure after implementing an IT infrastructure library (Itil) framework. Kollig added: "For the harmonisation of processes it became... [30 Jul 2008]
Problem Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. Each paper discusses how to navigate a particular ITIL... [03 Jul 2008]
Orange Rings the Changes to Keep Its Future Bright
White Paper The review was based on the ITIL (IT Infrastructure Library) Framework for IT Service Management Best Practice. Orange Communications SA already had 300,000 customers only six months... [03 Jul 2008]
Econoinvest Improves Business Agility and Customer Service by Reducing IT Support Costs and Complexity
White Paper To improve systems availability and support standards, Econoinvest has adopted the ITIL best practice framework and created a centralized platform for Problem & Incident Management based... [12 Jun 2008]
Satyam Improves Customer Response Times by 150 Percent With Incident and Problem Management
White Paper To help cope with these incidents and changes, and to ensure compliance with its quality standards, Satyam has rolled out an ITIL framework. The new ITIL framework is... [12 Jun 2008]
NHS brushes up on Itil
Case Study Pavitt explained: "Itil provides us with a tried and tested framework. Itil refers to a set of enterprise IT best practice guidelines aimed at helping organisations... [11 Jun 2008]
University of Auckland Chooses Infra for ITIL Based Service Management
White Paper The implementation has followed an ITIL (IT Infrastructure Library) world's best practice framework for IT service management. The University of Auckland, New Zealand's largest... [10 Apr 2008]
The Benefits of ITIL
White Paper This paper clarify and provides examples of the benefits derived by adopting and implementing ITIL. The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the UK's... [10 Apr 2008]
Itil standard has mass appeal
News Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT infrastructure. And in terms of... [03 Mar 2008]
Availability Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. Each map details each ITIL process (track), the... [31 Oct 2007]
IT Service Management Process Maps: Select Your Route to ITIL Best Practice
White Paper This paper presents a unique approach to charting the ITIL journey through a visual representation of the ITIL framework and its interdependent processes, utilizing the concept of an... [07 Oct 2007]
Configuration Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. Each map details each ITIL process (track), the... [15 Sep 2007]
Incident Management: A CA IT Service Management Process Map
White Paper CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL... [20 Jun 2007]
ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle Siebel Help Desk
White Paper ITIL is a set of guidelines that describes an integrated, process based, best practice framework for managing IT services that can be tailored to meet the unique business needs of IT... [11 May 2007]
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