itil prescriptive
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An Introduction to IT Service Management, ITIL, and MOF
White Paper MOF is a set of publications providing both descriptive (i.e.what to do and why) and prescriptive (i.e.how to do) guidance on IT service management. ITIL is the IT Infrastructure Library, a set of publications providing descriptive (i.e.what to do... [03 Jul 2008]
ITIL Mentoring Service: Targeted Assistance for Your Service Improvement Program
White Paper ITIL is a set of guidelines for best practice, but it does not provide a prescriptive method or series of steps for implementing service improvements. To assist organisations move into implementation phase of IT Service management improvement, EMS... [03 Jul 2008]
Service Monitoring and Control
White Paper To facilitate this, the five solution accelerators for Service Monitoring provide technical and prescriptive guidance that complements the deployment of Microsoft Operations Manager (MOM) 2005 with alert management and improves service continuity. [02 Jun 2006]
