itil technology infrastructure
Knowledge Management and ITIL: Creating the Adaptive Organization
White Paper The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment the ITIL framework, especially in the... [02 Sep 2008]
Driving ITIL Adoption with Mercury BTO
White Paper Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely-accepted approach to IT Service Management. As the global leader in BTO, Mercury helps... [02 Sep 2008]
A Framework for Incident and Problem Management
White Paper This whitepaper defines incident and problem management based on the Information Technology Infrastructure Library (ITIL) Service Support best practices and INS's experience in the industry. It further explains the differences between incident... [02 Sep 2008]
Tango/04 Computing Group Case Study: Capgemini
White Paper The company embarked on an ambitious project to implement ITIL best practices in order to ensure the delivery of high service levels to all its customers. The selected framework failed to provide the comprehensive IT management capabilities... [04 Aug 2008]
Implementing BSM: Keep the Big Picture in Mind if You Want to Reap the Full Bene?ts
White Paper Forrester has identified the most common stages of a BSM strategy and the varying stages of adoption for each stage and technology: IT asset management; ITIL processes; service-level management; auto-discovery and the CMDB; and business process... [04 Aug 2008]
TechNet Webcast: System Center Operations Manager 2007 Management Pack Life-Cycle Management (Level 300)
White Paper The presenter also discuss how Information Technology Infrastructure Library (ITIL) processes play an important part in ensuring a consistent, repeatable approach to managing the life cycle of management packs. [04 Aug 2008]
Danone on health kick with Itil
Case Study Danone has improved the management and development of its IT infrastructure after implementing an IT infrastructure library (Itil) framework. Kollig added: "For the harmonisation of processes it became clear relatively quickly that the best... [30 Jul 2008]
IBM and the IT Infrastructure Library: How IBM Supports ITIL and Provides ITIL-Based Capabilities and Solutions
White Paper IBM Global Services applies a unique combination of skills, assets, and methods to help ensure we successfully apply our capabilities in implementing ITIL best practices in our clients' service management programs. [03 Jul 2008]
Edith Cowan University: HP OpenView Chalks Up Success With University Helpdesk
White Paper Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard's (HP) OpenView Service Desk solution based on the IT Infrastructure Library (ITIL) Framework. [03 Jul 2008]
Operating an NFL Football Stadium
White Paper Covestic performed an ITIL operations assessment to determine which areas needed improvement and to establish the appropriate priorities. The client had already launched some of their stadium technology infrastructure with minimal monitoring. [03 Jul 2008]
Fujitsu Outsourcing Customers Enjoy Best-Practice Service Management With ITIL
White Paper ITIL is a commonsense, business-oriented approach to delivering high-quality technology services. Its biggest single benefit is that "it reduces complexity and allows the business to get a holistic view of how its IT infrastructure works". [03 Jul 2008]
Information Technology Infrastructure Library (ITIL) Relative to CMII
White Paper ITIL provides a framework for organizing service management in an IT environment and is used to reveal the interfaces and any communications deficiencies within existing IT processes. ITIL makes CM an integral part of the service management process. [03 Jul 2008]
Eye of the Storm Supports the IT Infrastructure Library (ITIL): Achieving Effective IT Service Management
White Paper ITIL stands for Information Technology Infrastructure Library (ITIL). This paper introduces the IT Infrastructure Library [ITIL], its components and impact on IT Service Management. Then it looks at the unique properties of Entuity's Eye of the... [03 Jul 2008]
"After Reading the Books?"
White Paper The growing number of North America-based ITIL consulting companies, about 80 when writing this paper during the summer of 2001, is a true indicator of this phenomenon compared to a handful of 4 to 5 years ago. [03 Jul 2008]
IT Infrastructure Library (ITIL): Align IT With Business Strategy and Drive Operational Improvements
White Paper The value of ITIL as a best practice framework is provided by broad service delivery and support recommendations, as well as by common definitions and terminology. ITIL guidance allows companies to standardize and leverage recognized best practices... [03 Jul 2008]
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