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Merging Service-Oriented Architecture (SOA) and IT Infrastructure Library (ITIL): Explore the Fusion of Two Emerging Concepts

whitepaper SOA is an architectural framework consisting of a set of tools and technologies that enable the rapid implementation of services; a set of design patterns and standards for the development of services; and a methodology for finding, reusing...

Tags: web services

[11 May 2008]

IT Services Supplier Boosts Service to GPs With Streamlined Operations Management

whitepaper INPS and Microsoft Gold Certified Partner Pygmalion designed and implemented a solution based on Microsoft Operations Manager 2005 and ITIL best practices. Employees at INPS, which provides IT services to General Practitioners (GPs), used a...

Tags: monitoring systems

[11 May 2008]

Financial Group Enhances Operations Through Services Engagement

whitepaper This service is based on Microsoft Operations Framework and Information Technology Infrastructure Library (ITIL) methodologies and provides the guidance necessary to create and deploy an efficient, structured update and patch process.

Tags: customer support services

[11 May 2008]

The ITIL Imperative: Accelerate from Strategy to Value in '08

whitepaper As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use ITIL to drive near-term business value is often hard to...

Tags: cost control - risk mgmt.

[06 May 2008]

TechNet Webcast: Active Directory and Compliance Standards (Level 300)

whitepaper The presenter also covers best practice standards outlined by the Information Technology Infrastructure Library (ITIL), the Control Objectives for Information and Related Technology (COBIT), and the International Organization for Standardization...

Tags: security standards

[01 May 2008]

ITIL: What It Is and Why You Should Care

whitepaper ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.

Tags: outlines, itil, care, contents

[30 Apr 2008]

ITIL Version 3.0 -- What It Means to You

whitepaper A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely new "hub-and-spoke" design with a descriptive core framework as the hub and...

Tags: hub, framework, core, overhaul

[30 Apr 2008]

Implementing ITIL Using the PMBOK in Four Repeatable Steps

whitepaper This white paper provides an overview of the PMBOKĀ® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contrasts the two bodies of knowledge, and provides the reader with a project...

Tags: service management, infrastructure library, library, reader

[30 Apr 2008]

Aprisma and the IT Infrastructure Library (ITIL)

whitepaper ITIL provides detailed process definitions for many IT functions that can be adapted to any IT organization. Actually, most processes defined in detail by ITIL are already partially implemented in most IT organizations.

Tags: service level management, service management, itil, implemented

[10 Apr 2008]

One-Stop Shopping for ITIL and IT Service Management Since 1996

whitepaper The IT Infrastructure Library (ITIL) has become the most widely accepted approach to IT service management in the industry. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach...

Tags: service level management, effectiveness, itil, service management

[10 Apr 2008]

Demystifying ITIL: Recommendations for the SMB Market

whitepaper Simply put, ITIL (Information Technology Infrastructure Library) is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding ITIL, many IT professionals who work in small and medium-sized...

Tags: service level management, itil, numara software, library

[10 Apr 2008]

Delivering ITIL Best Practices Through IT Service Management

whitepaper The IT Infrastructure Library (ITIL) for IT service management began in 1989, growing out of an effort by the United Kingdom's government to improve IT service management. While ITIL also goes beyond IT service management, it features two volumes...

Tags: business management, service management, united kingdom, itil

[10 Apr 2008]

Delivering ITIL Best Practices Through Unicenter ServicePlus

whitepaper It is important to understand that an ITIL solution is not merely about implementing products. ITIL is a methodology that requires a re-thinking of methods and practices. While CA provides a number of solutions to support the implementation of ITIL...

Tags: sla, practices, itil, methodology

[10 Apr 2008]

University of Auckland Chooses Infra for ITIL Based Service Management

whitepaper The implementation has followed an ITIL (IT Infrastructure Library) world's best practice framework for IT service management. The University of Auckland, New Zealand's largest university, is using the Infra web-based application to drive its IT...

Tags: service level management, service management, infra, library

[10 Apr 2008]

The Benefits of ITIL

whitepaper This paper clarify and provides examples of the benefits derived by adopting and implementing ITIL. The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the UK's Office of Government Commerce (OGC).

Tags: infrastructure management, implementing, itil, guidance

[10 Apr 2008]

Implementing ITIL Best Practices

whitepaper The IT Infrastructure Library, also known as ITIL, is becoming the de facto industry guide specific to IT service delivery and support processes. This white paper explains the concept of IT Infrastructure Library (ITIL) as a Best Practice Framework.

Tags: infrastructure management, library, infrastructure library, concept

[10 Apr 2008]

ITIL Service Delivery & Support Webinar

whitepaper ITIL is the de-facto global standard in the area of service management. The benefits that can be derived from an IT investment directly depend on the success of daily operations, which ultimately means service management activities.

Tags: itil, service management, investment, activities

[10 Apr 2008]

Knowledge Management and ITIL: Creating the Adaptive Organization

whitepaper The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment the ITIL framework, especially in the...

Tags: sla, framework, service management, itil

[10 Apr 2008]

Finisar Corporation uses Unicenter ServicePlus Service Desk to implement ITIL Best Practices and address Sarbanes-Oxley(SOX) compliancy requirements

whitepaper Finisar uses a uniquely synergistic solution to deliver global service and support and meet government regulations. Using CA’s Service Management solution, Finisar was able to double their call volume without increasing the size of their support...

Tags: management solution, service management, regulations, volume

[10 Apr 2008]

Delivering Best Practices for Complex IT Environments

whitepaper The leading standards in this area are ITIL, BS15000 and ISO 17799, the global best practice standard for securing business information. CA solutions offer the flexibility to help organizations implement ITIL, BS15000 and ISO 17799 practices to...

Tags: international standards, practices, itil, iso

[10 Apr 2008]

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