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silicon.com > White Papers > IT Management > IT Budgeting
ITIL - Service Approach for Siemens Enterprise Communications
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL f Read more
Oct 26, 2009
silicon.com > Management > Public Sector
NHS brushes up on Itil
Case study: How to invest in training without breaking the bank... Read more
Jun 11, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Problem Management - Why and How?
This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking Read more
Jan 8, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Service Desk/Helpdesk Metrics and Reporting : Getting Started
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service M Read more
Jan 8, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Incident Management - Do's and Don'ts
This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL Read more
Jan 8, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
ITIL v3 and the Evolution of Service Management
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revise Read more
Feb 5, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
The Role of Education in Implementing ITIL Best Practices
While the IT Infrastructure Library (ITIL) framework has become the de facto standard for ITSM best practices guidance, Read more
Feb 15, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
IBM Business Continuity for Mid-Market Executive Kit: Is your business prepared for unexpected downtime?
IBM knows the importance of continuous business operations in an environment where even one hour of downtime can cost mo Read more
Feb 19, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Leveraging ITIL Business Simulations for ITSM Success
Many IT departments seek to align their IT Service Management (ITSM) activities with the Information Technology Infrastr Read more
Feb 29, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Business Service Management Links IT Services to Business Goals
Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions an Read more
Feb 29, 2008
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