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RSS itilITIL in a Recession
White Paper As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL service management? ITIL certainly enables better investment analysis and decision... [13 Nov 2009]
ITIL V3 and ISO/IEC 20000
White Paper This paper outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently. It... [13 Nov 2009]
ITIL: Theory Into Practice
White Paper Implementing the IT Infrastructure Library (ITIL) set of guidelines to aid the implementation of a lifecycle framework for IT Service Management (ITSM) is now a major priority for a growing number of organizations, but... [13 Nov 2009]
Integrating Six Sigma and ITIL for Continual Service Improvement
White Paper The introduction of formal ITIL processes into an organization can be, and normally is, a very time-consuming, expensive and sometimes organizationally exhausting task. Many organizations, upon completing their process... [13 Nov 2009]
Cross-Reference ITIL V3 and MOF 4.0
White Paper Several management frameworks have been developed to cope with this challenge, one of the best-known being the IT Infrastructure Library (ITIL). ITIL uses five elements for its lifecycle: Strategy,... [13 Nov 2009]
TOGAF 9 and ITIL V3
White Paper This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe. It does not describe the... [13 Nov 2009]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic approach to... [13 Nov 2009]
Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
White Paper As a result, IT organizations have started adopting Information Technology Infrastructure Library (ITIL) and IT service management best practices to help streamline their management processes and address the multiple... [13 Nov 2009]
Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB
White Paper A wildly popular framework for achieving this visibility is the IT Infrastructure Library, or ITIL - the de facto standard for best practice in the provision of IT service. While always an important part of the... [12 Nov 2009]
ITIL That Fits Your Business
White Paper A significant percentage of ITIL implementations are simply never completed, after months of training, certification tests, and effort, while it is also common to find that an ITIL implementation has... [11 Nov 2009]
Automating ITIL v3 Event Management With IT Process Automation: Improving Quality While Reducing Expense
White Paper IT organizations around the world are improving their IT operations capabilities by implementing the Incident and Problem Management processes from the IT Infrastructure Library (ITIL). Yet while the majority of those... [11 Nov 2009]
Tough Love: When IT Security Hurts Your Business
White Paper Service Management concepts, like ITIL and Business Service Management best practices, can help mend the unraveling relationship. As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley,... [03 Nov 2009]
Harnessing the Power of ITIL
White Paper ITIL is quickly becoming the global standard in IT service delivery, and for good reason it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. [29 Oct 2009]
ITIL - Service Approach for Siemens Enterprise Communications
White Paper The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the... [26 Oct 2009]
Put ITIL best practices to work for your business
White Paper This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals can add value, and... [20 Oct 2009]
