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whitepaper SOA is an architectural framework consisting of a set of tools and technologies that enable the rapid implementation of services; a set of design patterns and standards for the development of services; and a methodology for finding, reusing...
[11 May 2008]
whitepaper INPS and Microsoft Gold Certified Partner Pygmalion designed and implemented a solution based on Microsoft Operations Manager 2005 and ITIL best practices. Employees at INPS, which provides IT services to General Practitioners (GPs), used a...
[11 May 2008]
whitepaper This service is based on Microsoft Operations Framework and Information Technology Infrastructure Library (ITIL) methodologies and provides the guidance necessary to create and deploy an efficient, structured update and patch process.
[11 May 2008]
whitepaper As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use ITIL to drive near-term business value is often hard to...
[06 May 2008]
whitepaper The presenter also covers best practice standards outlined by the Information Technology Infrastructure Library (ITIL), the Control Objectives for Information and Related Technology (COBIT), and the International Organization for Standardization...
[01 May 2008]
whitepaper ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.
[30 Apr 2008]
whitepaper A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely new "hub-and-spoke" design with a descriptive core framework as the hub and...
[30 Apr 2008]
whitepaper This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contrasts the two bodies of knowledge, and provides the reader with a project...
[30 Apr 2008]
whitepaper ITIL provides detailed process definitions for many IT functions that can be adapted to any IT organization. Actually, most processes defined in detail by ITIL are already partially implemented in most IT organizations.
[10 Apr 2008]
whitepaper The IT Infrastructure Library (ITIL) has become the most widely accepted approach to IT service management in the industry. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach...
[10 Apr 2008]
whitepaper Simply put, ITIL (Information Technology Infrastructure Library) is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding ITIL, many IT professionals who work in small and medium-sized...
[10 Apr 2008]
whitepaper The IT Infrastructure Library (ITIL) for IT service management began in 1989, growing out of an effort by the United Kingdom's government to improve IT service management. While ITIL also goes beyond IT service management, it features two volumes...
[10 Apr 2008]
whitepaper It is important to understand that an ITIL solution is not merely about implementing products. ITIL is a methodology that requires a re-thinking of methods and practices. While CA provides a number of solutions to support the implementation of ITIL...
[10 Apr 2008]
whitepaper The implementation has followed an ITIL (IT Infrastructure Library) world's best practice framework for IT service management. The University of Auckland, New Zealand's largest university, is using the Infra web-based application to drive its IT...
[10 Apr 2008]
whitepaper This paper clarify and provides examples of the benefits derived by adopting and implementing ITIL. The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the UK's Office of Government Commerce (OGC).
[10 Apr 2008]
whitepaper The IT Infrastructure Library, also known as ITIL, is becoming the de facto industry guide specific to IT service delivery and support processes. This white paper explains the concept of IT Infrastructure Library (ITIL) as a Best Practice Framework.
[10 Apr 2008]
whitepaper ITIL is the de-facto global standard in the area of service management. The benefits that can be derived from an IT investment directly depend on the success of daily operations, which ultimately means service management activities.
[10 Apr 2008]
whitepaper The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment the ITIL framework, especially in the...
[10 Apr 2008]
whitepaper Finisar uses a uniquely synergistic solution to deliver global service and support and meet government regulations. Using CA�s Service Management solution, Finisar was able to double their call volume without increasing the size of their support...
[10 Apr 2008]
whitepaper The leading standards in this area are ITIL, BS15000 and ISO 17799, the global best practice standard for securing business information. CA solutions offer the flexibility to help organizations implement ITIL, BS15000 and ISO 17799 practices to...
[10 Apr 2008]
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