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silicon.com > White Papers > IT Management > IT Budgeting

ITIL - Service Approach for Siemens Enterprise Communications

ITIL - Service Approach for Siemens Enterprise Communications

The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL f Read more

Oct 26, 2009

silicon.com > Management > Public Sector

NHS brushes up on Itil

NHS brushes up on Itil

Case study: How to invest in training without breaking the bank... Read more

Jun 11, 2008

silicon.com > White Papers > IT Management > User Satisfaction

Problem Management - Why and How?

Problem Management - Why and How?

This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking Read more

Jan 8, 2008

silicon.com > White Papers > IT Management > User Satisfaction

Service Desk/Helpdesk Metrics and Reporting : Getting Started

Service Desk/Helpdesk Metrics and Reporting : Getting Started

This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service M Read more

Jan 8, 2008

silicon.com > White Papers > IT Management > User Satisfaction

Incident Management - Do's and Don'ts

Incident Management - Do's and Don'ts

This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL Read more

Jan 8, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

ITIL v3 and the Evolution of Service Management

ITIL v3 and the Evolution of Service Management

ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revise Read more

Feb 5, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

The Role of Education in Implementing ITIL Best Practices

The Role of Education in Implementing ITIL Best Practices

While the IT Infrastructure Library (ITIL) framework has become the de facto standard for ITSM best practices guidance, Read more

Feb 15, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

IBM Business Continuity for Mid-Market Executive Kit: Is your business prepared for unexpected downtime?

IBM Business Continuity for Mid-Market Executive Kit: Is your business prepared for unexpected downtime?

IBM knows the importance of continuous business operations in an environment where even one hour of downtime can cost mo Read more

Feb 19, 2008

silicon.com > White Papers > IT Management > IT Infrastructure

Leveraging ITIL Business Simulations for ITSM Success

Leveraging ITIL Business Simulations for ITSM Success

Many IT departments seek to align their IT Service Management (ITSM) activities with the Information Technology Infrastr Read more

Feb 29, 2008

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Business Service Management Links IT Services to Business Goals

Business Service Management Links IT Services to Business Goals

Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions an Read more

Feb 29, 2008