itsm
RSS itsmCombining ITIL and Six Sigma to Improve Information Technology Service Management at General Electric
White Paper The paper illustrates the power of the combination of ITIL and Six Sigma, with a real-world example of an ITSM improvement program implemented at General Electric. ITIL defines the "what" of service management and Six... [11 Sep 2009]
Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
White Paper It needed to Implement ITIL/ITSM-based framework for technology services in timely and cost-effective manner. It deployed leverage proven ITIL/ITSM methodology and tools. When The Lubrizol Corporation,... [02 Sep 2009]
Business Intelligence for the CIO Services: Performance Management and Analytics Services From HP
White Paper An established thought leader in ITSM and ITIL, HP can help one leverage data from third? party IT management systems as well as own ITSM software portfolio. When it comes to Business Intelligence (BI)... [02 Sep 2009]
Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
White Paper Lubrizol Corporation wanted to implement ITIL/ITSM-based framework for technology services in timely and cost-effective manner. As a solution the company leveraged proven ITIL/ITSM methodology and tools. [28 Aug 2009]
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
White Paper InTechnology assessed the limitations of its IT Service Management (ITSM) tools. InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data... [28 Aug 2009]
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
White Paper ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management (ITOP) project. [28 Aug 2009]
New HP ITSM Software Supports Business Change at South African Telecommunications Giant
White Paper Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network business and ensure that it is able to meet... [28 Aug 2009]
HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
White Paper Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes against industry best practices and identify gaps. Austrian Airlines needed to enhance IT staff accountability, cut resolution times and... [28 Aug 2009]
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
White Paper CA does this with ITSM process maps, ITIL expertise and technology to integrate and automate ITIL processes. The goal of IT Service Management is to improve service by optimizing technology, controlling costs and... [15 Aug 2009]
BMC Remedy IT Service Management 7.0 Integrations
White Paper This paper is for people who administer any of the BMC Remedy IT Service Management 7.0 (BMC Remedy ITSM 7.0) applications or modules and who want to use the associated application interface forms to enable external... [07 Aug 2009]
BMC ITSM Express
White Paper BMC ITSM Express is a modular solution that integrates the industry-leading products to meet the demands of service, performance, and compliance through IT Infrastructure Library (ITIL) best practices. [01 Aug 2009]
Accelerate Implementation of BMC Remedy ITSM and ITIL Best Practices
White Paper The presenter of this webcast will detail why BMC's Service Management Process Model is critical to a successful rollout of ITIL processes such as incident and change management, and how simplified services engagements to implement best... [01 Aug 2009]
LSAC Boosts Service With Technology
White Paper LSAC wanted to enable business continuity and IT Service Management (ITSM) best practices for Storage Area Network (SAN) management. LSAC is a nonprofit organization founded in 1947 to facilitate the law school admission... [21 Jun 2009]
KBC Utilizes HP Software's Open Architecture to Streamline Merger - Achieves Avoidance of 78 FTEs and 456% ROI
White Paper Leveraging the open architecture of HP software and its IT Service Management (ITSM) principles, KBC has created an end-to-end solution which better utilizes resources through workflow automation, and improved incident... [12 Jun 2009]
IT Service Management: Aligning IT and Business Goals for the High-Performance Hospital
White Paper ITSM provides an integrated framework for the technology, people and processes required to ensure this health. The tool to achieve that-the ICU monitor for IT, so to speak-is IT service management, or ITSM. [11 Jun 2009]
