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Sophisticated IVR Technology Transforms Customer Service for Leading UK Bank
White Paper Lloyds TSB wanted to enable a leading UK bank to consolidate all its telephone numbers onto a single number gateway, with Interactive Voice Response (IVR) as a common interface. The new phone answering system has exceeded Lloyds TSB's expectations. [25 Jun 2008]
Leading Mobile Operator Revolutionises Customer Services With IVR
White Paper The company has deployed new IVR services based on Nortel Media Processing Server 500 and 1000. They also wanted to free customer service agents from routine call answering and allow them to focus on value-added up-selling and cross-selling... [25 Jun 2008]
The Power of Retail Self-Service Solutions
White Paper Early advances in call answering and routing, such as Centralized Attendant Service (CAS) and auto-attendant, have given way to Web portals and Interactive Voice Response (IVR). Retailers are embracing self-service solutions at a rapid pace... [07 Jun 2006]
Call centres replacing humans with robotic voices
News The report found that contact centres' biggest cost remains staffing and also revealed that the cost of contact per channel means that self-service interactive voice response (IVR) is five times as cost-effective as having the same customer query... [17 Feb 2005]
Multimedia contact centres: The future of CRM?
Comment Could you say the same about interactive voice response (IVR)? The good news for those people who are still just answering phone calls is that, with a few exceptions, that's what everyone else is doing - only four per cent of contacts today are... [12 Sep 2000]
