ivr emergency
RSS ivr emergencySort by: Relevance | Date
Nortel Network Case Study: Guy's and St Thomas' NHS Foundation Trust
White Paper To achieve this, the Trust wanted to create a single contact number and implement an IVR system to ensure callers would receive a more efficient service but could still interact with a human voice. To meet the Trust's... [11 Jan 2008]
New Emergency Management System Helps Ensure the Safety of Albertans
White Paper The EMS combines two applications, an Interactive Voice Response (IVR) system in Vancouver, and a hosted global information system called TELUS GeoExplorer. To meet this need, TELUS selected Microsoft BizTalk Server 2004... [19 Dec 2007]
BT's excuses run dry
Comment The over-worked staff member our Croydon man finally got through to (after 25 minutes in an IVR system) said he was very sorry for the delay, and added that he was dealing with over 20 simultaneous calls. [01 Dec 2000]
