ivr interactive voice response
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Sophisticated IVR Technology Transforms Customer Service for Leading UK Bank
White Paper Lloyds TSB wanted to enable a leading UK bank to consolidate all its telephone numbers onto a single number gateway, with Interactive Voice Response (IVR) as a common... [25 Jun 2008]
UK Airport Handles More Calls With Self-Service Automation Through IVR
White Paper Nortel delivered a cutting-edge Interactive Voice Response (IVR) system, based on the Nortel Media Processing Server (MPS) 500 and speech recognition software. The... [25 Jun 2008]
Leading National Provider of Medical Supplies Uses VoIP for Superior Customer Relations
White Paper The company wanted an Interactive Voice Response (IVR) system to streamline ordering processes, on the grounds that repeat customers don't necessarily need to talk with... [11 Jan 2008]
Nortel Network Case Study: Bharti Airtel Limited
White Paper The Nortel solution includes: a 24x7 "Virtual storefront" voice portal based on the Nortel Interactive Voice Response (IVR) solution; and a Network... [11 Jan 2008]
Tapping Into the Power of Unified Communications and IP Contact Centers
White Paper The company wanted ways to avoid the installation of redundant systems, yet provide branch locations and community practice sites with contact center functionality and Interactive Voice... [11 Jan 2008]
Driving New Revenue Opportunities With Converged Services
White Paper Nortel Business Communications Manager and Nortel IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR (interactive... [11 Jan 2008]
New Emergency Management System Helps Ensure the Safety of Albertans
White Paper The EMS combines two applications, an Interactive Voice Response (IVR) system in Vancouver, and a hosted global information system called TELUS GeoExplorer. To meet this... [19 Dec 2007]
Nortel Network Case Study: PT Bakrie Telecom
White Paper Nortel multimedia contact centre solution and Interactive Voice Response (IVR) system for 100 agents - fully integrated with a Nortel Meridian 1 Option 11C PBX. Bakrie... [19 Dec 2007]
MSDN Webcast: Introducing Communications Server 2007 Speech Server (Part 1 of 4): Speech Server Overview (Level 100)
White Paper Learn more about the different development methodologies, such as Speech Application Language Tags (SALT), Voice Extensible Markup Language (VoiceXML), and interactive... [05 Oct 2007]
MSDN Webcast: Introducing Communications Server 2007 Speech Server (Part 2 of 4): Authoring an Interactive Voice-Response Application (Level 100)
White Paper The presenter of this webcast discusses how to use the available development tools and the necessary steps for creating an Interactive Voice-Response (IVR) workflow... [28 Aug 2007]
Fiditalia Offers Flexible Information Systems to Support Development of Consumer Credit
White Paper The challenge was to extend specific business information to new channels such as home banking, Internet, IVR (Interactive Voice Response), and SMS messages, as well as... [20 Jul 2007]
Concert hall makes sure callers don't sing the blues
Case Study When we had peaks in call traffic, for instance when tickets for an Eric Clapton concert went on sale, we didn't have any interactive voice response (IVR) or call... [30 May 2007]
Utility Company Manages Distributed System With Avaya Interactive Response (IR) and RSI's Remote Administration Tool
White Paper As the requirements for the contact center kept changing, the company also wanted to ensure that the Interactive Voice Response (IVR) cluster was being managed... [08 May 2007]
Technology Company Increases Help Desk Productivity With Avaya Interactive Response and Gold Systems Web Administration Program
White Paper The company selected a solution that combined the Avaya Interactive Response system with an Interactive Voice Response (IVR) custom... [08 May 2007]
Medical Group Validates System With Avaya Interactive Voice Response and IQ Services Load Testing
White Paper The challenge was to provide a controlled amount of telephone traffic to the Interactive Voice Response (IVR) to replicate what would happen when the system went "Live"... [25 Apr 2007]
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