ivr retailer
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Driving New Revenue Opportunities With Converged Services
White Paper Nortel Business Communications Manager and Nortel IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR (interactive voice response), CTI (Computer Telephony Integration) and more, in one compact... [10 Jan 2008]
Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services
White Paper A leading national large-format retailer of home textiles, housewares and decorative home accessories has over 400 stores in the United States and Canada. The home retailer's expansion made limitations inherent in the existing Touch-Tone systems... [24 Apr 2007]
What if... companies ditched customer care altogether?
Comment By this, we don't mean the multi-level convoluted IVR implementations that are all too common: "Press 1 for an account enquiry. However, in this particular case, the retailer has some of the lowest prices around and a slick selection of online... [07 Aug 2002]
Surviving the recession, a Quocirca series
Comment The first involves using technologies such as integrated voice response (IVR) systems for telephony (from the likes of CTI Labs, MagicPhone, Parity, Periphonics and Vocalis), frequently asked questions (FAQs) systems for web-based interactions... [19 Dec 2001]
No charges, no fees - subscription-free Web access from CallNet
News A CallNet spokesman said that if the UK's major ISPs drop their support call costs, CallNet 0800 will likely follow, but stressed initial set-up (0800 058 0800) is through a real person as opposed to IVR (Interactive Voice Response) , and a lot of... [25 Oct 1999]
