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Belgian Directory Enquiry Service transformed by IBM WebSphere Voice Response
White Paper The new IVR application was a development of IBM’s IBM WebSphere Voice Response voice processing platform and provides a capability to satisfy Belgacom’s two principal requirements - automatic number announcement and call completion. [01 Mar 2004]
Tell us about: Your best and worst call centre experiences...
Comment Twenty minutes plus in an IVR (interactive voice response) system from hell - all at £1.50 per minute - for nothing. And it was for a question someone could have answered in 10 seconds. Call centres aren't just an obvious way of doing customer... [09 Apr 2003]
Three in five users unhappy with call centre service
News But the answer isn't increased use of IT because the research also found that 29 per cent don't like using the Interactive Voice Routing (IVR) technology that is typically used to reduce build up of calls to the centre. [08 Dec 1999]
