ivr waiting
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Nortel Network Case Study: Guy's and St Thomas' NHS Foundation Trust
White Paper To achieve this, the Trust wanted to create a single contact number and implement an IVR system to ensure callers would receive a more efficient service but could still interact with a human voice. To meet the Trust's need for high-performance... [11 Jan 2008]
Could Second Life kill off the call centre?
News As Claus Nehmzow, member of PA Consulting's management team points out: "The waiting period can be so much more entertaining than with an IVR system". Web 2.0 is still the hottest buzzword in tech circles, with every big brand worth its salt... [10 Apr 2007]
Growing Jupiter Shop Channel's Contact Center With Avaya IP Telephony Solutions Enhances Customer Relationships
White Paper The company wanted to cut down call waiting time during order processing and contact center operational cost with proprietary Interactive Voice Response (IVR) and home agents to improve customer satisfaction. [07 Sep 2006]
Convergence cuts costs at Guy's and St Thomas' hospital
Case Study Patients now have one number to dial for the hospital and are first met by an interactive voice response (IVR) system that deals with nine out of 10 calls. Lawrence said the IVR system has proved very successful but admitted that strong accents can... [18 Jul 2006]
BT's excuses run dry
Comment The over-worked staff member our Croydon man finally got through to (after 25 minutes in an IVR system) said he was very sorry for the delay, and added that he was dealing with over 20 simultaneous calls. [01 Dec 2000]
Three in five users unhappy with call centre service
News But the answer isn't increased use of IT because the research also found that 29 per cent don't like using the Interactive Voice Routing (IVR) technology that is typically used to reduce build up of calls to the centre. [08 Dec 1999]
