jd power and associates
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BT lags in broadband satisfaction stakes
News In the annual JD Power and Associates 2007 UK Broadband Internet Service Provider Satisfaction Study, the company scored 626 points out of a possible 1,000 - 42 points behind the top rated Tiscali, which scored 668. [06 Dec 2007]
Virgin customers are mobile's happiest - poll
News The JD Power and Associates mobile phone satisfaction study also found more than two-thirds of mobile phones in the UK now have a camera feature and the ability to download games and ringtones. Caspar Tearle, director of service industries research... [04 May 2007]
TalkTalk is UK's least-liked broadband provider
News Customers have voted TalkTalk and NTL the worst UK broadband providers, as customer satisfaction falls across the industry with more people switching ISPs, according to annual rankings by research company JD Power and Associates. [05 Dec 2006]
O2 tops the bill for UK mobile users
News The mobile phone company took the prize for both the pre-pay and contract sectors, its first time winning both in the JD Power and Associates 2006 UK Mobile Study. Incentives such as free call time or handset upgrades are key to making customers... [01 Jun 2006]
UK likes O2 shops best
News A report by research firm JD Power and Associates looked into customer satisfaction among the top mobile operators' retail stores and found O2 to be the best rated among mobile buyers and browsers. According to consumers queried by JD Power, the... [06 Dec 2005]
Orange and Virgin take Power plaudits
News The annual survey, carried out by JD Power and Associates, found Orange generated the most customer satisfaction among contract users, while Virgin Mobile was most liked among pre-pay customers. According to JD Power and Associates, Orange won the... [24 May 2005]
PeopleSoft farce: Larry - what were you thinking?
Comment PeopleSoft is struggling to digest its own acquisition of another company, JD Edwards. If Ellison wants to hear how seriously 'Old Europe' treats big combinations of power, he should pick up the phone and ask Steve Ballmer to share a few anecdotes. [19 Jul 2004]
Cable firms set to clean up with bundled services
News BT and BSkyB could lose out to cable operators providing converged telecoms and television services, according to a JD Power and Associates report. Zaiba Nanji, managing director of JD Power, said: "Although our research was focused on residential... [07 Jul 1998]
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