help desk incident in jobs

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IT Help Desk Analyst

Previous retail experience and knowledge of EPOS systems.desirable) - Practical experience of Service Level Agreements.desirable) - Knowledge of Incident Management Measures / Key Performance Indicators What tangible results are required to be... [23 Jul 2008]

Applications Management Analyst

To follow incident management processes in order to respond to support requests assigned by the helpdesk team within agreed SLAs. Business Objects / WebI HP Output Manager Server InputAccel It is the purpose of the role to administer the incidents... [23 Jul 2008]

Help Desk Support Analyst Glasgow 25,000

Within this role you will be responsible for: - Responding to user queries received over the phone, email and also in person, Troubleshooting and resolving of telecommunication systems applications incidents, Taking ownership of customer incidents... [05 Jul 2008]

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