line support service desk incidents in jobs

RSS line support service desk incidents in jobs

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Technical Helpdesk Support

Where resolution is not possible, the service desk retains ownership of the incident as it transfers through 2nd or 3rd line resolution teams, and ensure that resolved incidents are closed successfully. [07 Sep 2008]

Application Support Analyst

In this role you will deliver 1st and 2nd line support to all Christian Aids users with a focus on investigating and resolving incidents for web and database systems. This role is part of the Service Desk team and critical to our implementation of... [07 Sep 2008]