kana
RSS kanaKookmin Bank Heightens Customer Responsiveness With IBM Software
White Paper Working with IBM Business Partners KANA and Genesys, Kookmin built a solid and scalable business system foundation to drive profitable, long-term customer relationships. The knowledge-powered customer relationship... [03 Jul 2008]
Large Scale Collocation Data and Their Application to Japanese Word Processor Technology
White Paper Word processors or computers used in Japan employ Japanese input method through key-board stroke combined with Kana (phonetic) character to Kanji (ideographic, Chinese) character conversion technology. [12 Apr 2008]
UK banks failing customers online
News The majority of the UK companies received customer ratings of between three and six out of 10 for their web self-service in the study commissioned by IBM and Kana Software. Marchai Bruchey, chief marketing officer at... [05 Feb 2008]
Unsupervised Learning of Dependency Structure for Language Modeling
White Paper Finally, the authors evaluate the proposed models on a realistic application (Japanese Kana-Kanji conversion). This paper presents a Dependency Language Model (DLM) that captures linguistic constraints via a dependency... [19 Jul 2007]
KANA Software Speeds Product Evolution by Outsourcing Key Skills
White Paper To keep pace, KANA needed timely access to specialized skills on call at any point in its software development cycle. KANA's experience working with IBM - including integrating KANA... [17 Nov 2006]
Quocirca's Straight Talking: Is CRM still dead?
Comment Examples in this space include eGain and Kana - both companies started with email management tools but have expanded their offerings to cover multi-channel issues. Quocirca's Clive Longbottom describes his idea of a CRM... [23 Sep 2005]
UK council customer service lagging online
News The conclusion of the research, which was commissioned by customer relationship management firm Kana, is that while many councils have successfully integrated email enquiry and help facilities into e-government services,... [12 Aug 2003]
John Lamb's Week: Sorting the holiday snaps from the smut
Comment So, when customers of Kana software were notified that their hosted application service was being discontinued from Sunday night, they were immediately contacted by RightNow Technologies. The company is offering... [29 Jun 2001]
Embattled CRM vendors find safety in numbers
News A Broadbase spokesman claimed it will take just six months to integrate the two companies' software portfolios and the combined company will take the name of Kana Communications. Kana shareholders will... [10 Apr 2001]
Silknet and Kana agree $4.3bn merger
News US ebusiness software providers, Silknet Software and Kana Communications, have this week announced a merger agreement worth $4.3bn. The companies plan to combine Kana's expertise in online customer... [08 Feb 2000]
Shell to offer customers Web support
News Oil giant, Shell International, is to use the Kana Customer Messaging System (Kana CMS) to manage its online customer communications. Supplied by Kana Communications, the customer... [02 Jun 1999]
