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knowledge management

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Retain Talent in Your Organization

whitepaper Studies show that companies with high employee retention rates enjoy high customer satisfaction levels, consistent sales growth, positive morale, and deep institutional knowledge. Creating a positive work environment, developing leadership skills...

Tags: it hr - staffing - training

[12 May 2008]

Financial Group Enhances Operations Through Services Engagement

whitepaper Taking advantage of the knowledge and experience within Microsoft, Samba elected to engage in the Microsoft Services Software Update Management offering. The Samba team periodically updated and patched all software using its in-place Microsoft...

Tags: customer support services

[11 May 2008]

Why Upgrade to SQL Server 2005 Business Intelligence - A Technical Overview

whitepaper This paper focuses on the new features and functionality of SQL Server 2005 Business Intelligence (BI) to provide the knowledge one need to make an informed decision. Upgrading to the SQL Server 2005 BI components offers immediate returns on...

Tags: application servers

[11 May 2008]

Success Deploying, Integrating and Operating Symantec Endpoint Protection

whitepaper The attendee will learn how to augment and maintain key IT functions with the residency and managed services offerings; allow the staff to focus on core business strategies; maximize the investments in Symantec Endpoint Protection and Symantec...

Tags: network security

[11 May 2008]

Software Developer Increases Product Scalability With Access to the Right Resources

whitepaper The company attended an Architecture Design Session and Proof-of-Concept Workshop at a Microsoft Technology Center, which gave MSI the knowledge needed to increase scalability and improve its load-testing practices.

Tags: software engineering, scalability, msi, concept

[03 May 2008]

TechNet Webcast: Managing Exchange 2003 With MOM 2005: Better Together (Level 200)

whitepaper This webcast explores the wide range of valuable tools and knowledge contained in this Management Pack and shows how to use them to identify, understand, and resolve IT health issues to keep Exchange running and the organization's e-mails flowing.

Tags: monitoring systems

[02 May 2008]

The Executive Guide to Business Analyst and Project Management Terminology

whitepaper Project management has been increasing in visibility both inside and outside the executive office. This glossary is a guide to the most commonly used business analysis and project management terms. It is designed to help you better communicate with...

Tags: software project management, project management, business analysis, guide

[02 May 2008]

A Global Knowledge Template: Project Management Workbook

whitepaper Adopt project management best practices quickly and easily with our Project Management Workbook Template. Developed by our PMP? certified instructors, this customizable template allows you to easily track project budgets, risks, milestones, and...

Tags: project management, template, track, budgets

[30 Apr 2008]

Implementing ITIL Using the PMBOK in Four Repeatable Steps

whitepaper It then compares and contrasts the two bodies of knowledge, and provides the reader with a project roadmap to implementing IT Service Management based on ITIL. This white paper provides an overview of the PMBOKĀ® as well as the key process areas...

Tags: service management, infrastructure library, library, reader

[30 Apr 2008]

Better Security through Access-List Management

whitepaper Security concerns are becoming more common in every environment, regardless how big or small the network. You can get limited security with the access-list on your routers. This paper gives you the basics of access-list with implementations...

Tags: list, implementations, examples, routers

[30 Apr 2008]

An Introduction to PMI's Project Life Cycle

whitepaper This paper provides a review of the steps and stages associated with project management according to the Project Management InstituteĀ® (PMI). It is a primer for anyone new to the Project Management Body of KnowledgeĀ® (PMBOKĀ®) and who is...

Tags: project management, body, project management institute€, exam

[30 Apr 2008]

Hardware Neutral Imaging with ImageX: The Ghost Killer

whitepaper Learn how ImageX can help facilitate successful image management and lower the total cost of ownership of your Vista implementation.

Tags: image, total cost, ownership, facilitate

[30 Apr 2008]

RFID: A Business Revolution Providing Strategic and Competitive Advantage

whitepaper RFID technology has been in use for many years, but is now finding a mass-market application in supply chain and asset management systems. Currently, the majority of focus is at the palette or case level while individual RFID tagging is reserved...

Tags: transaction processing, rfid, managed, elements

[17 Apr 2008]

The Case for Document Management

whitepaper Difficulties in capturing, finding, and leveraging organizational knowledge The ViewWise Document Management Solution can help your organization address compliancy and eDiscovery efforts. Are you asking how to avoid court-imposed sanctions?

Tags: document management, imposed, compliance, discovery

[16 Apr 2008]

Are rogue traders an inevitable evil?

Comment Armed with knowledge of the organisation's processes and access to critical systems, employees can obtain an almost god-like power to trade and settle transactions, end to end. The sophistication, understanding and acceptance of risk management...

Tags: fraud, societe generale, rogue trader

[15 Apr 2008]

Utility Company Fosters Efficiency and Manageability With Holistic IT Approach

whitepaper Electricidad de Caracas updated its technology infrastructure and management tools and is working to improve service to users through higher-quality IT support and integrated systems for easier use by knowledge workers.

Tags: infrastructure management

[14 Apr 2008]

TechNet Webcast: How Microsoft IT Manages Security Knowledge for Better Application Risk Management (Level 300)

whitepaper Building on the Microsoft Threat Analysis and Modeling version 2.0 application, Microsoft Threat Analysis and Modeling Enterprise enables better use of knowledge through an aggregate analysis of threat models.

Tags: monitoring systems

[11 Apr 2008]

Confident Firewall Policy Configuration Management Using Description Logic

whitepaper Firewall configuration management involves either the use of a command-line interface with a deep knowledge requirement of the firewall's complex low-level command syntax, or to a limited extent, the use of a graphical management console.

Tags: firewalls

[11 Apr 2008]

Knowledge Management and ITIL: Creating the Adaptive Organization

whitepaper Knowledge Management principles complement and augment the ITIL framework, especially in the core processes of incident, problem and change management. Knowledge is needed to resolve the issue. The Information Technology Infrastructure Library...

Tags: sla, framework, service management, itil

[10 Apr 2008]

Information Vs. Knowledge: The Role of Intranets in Knowledge Management

whitepaper Knowledge has widely been acknowledged as one of the most important factors for corporate competitiveness, and there has been an explosion of IS/IT solutions claiming to provide support for knowledge management (KM).

Tags: intranet, intranet, knowledge, multi

[10 Apr 2008]

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