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Best Practices for Translating Customer Satisfaction into Revenue

White Paper For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. Today's support organisations are focused on two top-level metrics: financial results and customer... [09 Nov 2009]

'Cross-border shopping must be made easier'

News The European Commission's research found language and regulation barriers, and lack of trust to blame for the blocked transactions. The EC has called for cross-border online shopping to be simplified, following research... [26 Oct 2009]

The Best of Both Worlds: How to Effectively Leverage Social Media

White Paper And now it seems like everyone is fluent in the language of social media - including your prospects and customers. Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. [18 Oct 2009]

Photos: Amazon's Kindle comes to the UK

Photo The Kindle offers UK users access to more than 200,000 English-language digital books from publishers including Bloomsbury, HarperCollins, and Penguin. Amazon is preparing to launch its Kindle e-book reader in more than... [08 Oct 2009]

Cheat Sheet: The Kindle, Amazon's e-book reader

Cheat Sheet Amazon is keeping its ambitions modest: "Our vision for Kindle is to have every book ever printed, in any language," the site says. The Amazon Kindle then - is that one of those book readers? That's exactly what it... [07 Oct 2009]

Acorn co-founder on the BBC Micro and the early days of personal computing

Comment Co-founder of Acorn Andy Hopper told silicon.com that he believes the BBC - with its easy to grasp Basic programming language - offered an experience that is missing today. Andy Hopper is co-founder of the iconic Acorn... [07 Oct 2009]

RSA Federated Identity Manager: A Technical Overview

White Paper This paper summarizes the concepts underlying federated identity, explores the standards and specifications that are emerging to support identity federation, including the Security Assertion Markup Language (SAML) and... [05 Oct 2009]

Implementation of SSL Using Information Security Component Interface

White Paper However, these standards are not compatible, and the developer must use those APIs selectively depending on the application environment or the programming language. Various security APIs (Application Programming... [04 Oct 2009]

Getting Started with LINQ to XML

White Paper LINQ stands for Language Integrated Query. When using the features provided by LINQ, the developer now has the capability to query different types of data structures with a SQL-like query language that... [01 Oct 2009]

Four Key Elements of Effective Business Communication

White Paper We communicate through gestures, body language, facial expressions, and tone of voice as well as through the words we speak. Add to this mix: language; cultural and social differences; educational... [01 Oct 2009]

Facebook Connect: Wizards and translators aim to connect with more sites

News Now, the tool can be used to translate any site into the language of a given user who's logged in with Connect. Facebook made two announcements this week relating to Facebook Connect, the universal-log-in product it... [01 Oct 2009]

Guidelines for Specifying Data Center Criticality / Tier Levels

White Paper An appropriate specification for data center criticality should provide unambiguous defensible language for the design and installation of a data center. A framework for benchmarking a future data center's operational... [01 Oct 2009]

ECI Telecom Cuts User Training Time and Cost by 50% With Flexible, Chinese-Language Learning Tool

White Paper ECI Telecom Ltd.wanted to roll out Oracle E-Business Suite applications, already used by 1,000 staff in Israel and 10 other locations, to 200 new employees in China and meet the needs of both competent and inexperienced IT users. [01 Oct 2009]

Toshiba TEC France Imaging Systems Halves Order Lead Times Through Flow Automation

White Paper Toshiba TEC implemented the Oracle E-Business Suite to address this challenge - first in France and then across Europe - from a single English-language Oracle Database instance located in France. Known in Europe for its... [01 Oct 2009]

Marc Benioff

AS Profile In 1984, he worked as an assembly language programmer in Apple Computer's Macintosh Division, and he founded entertainment software company Liberty Software in 1979 when he was 15 years old. As head of Salesforce.com,... [29 Sep 2009]

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Multi-Lingual Helpdesk Analyst - Merseyside - Scandinavian Language Skills, 1st Line Support

Multi-Lingual Helpdesk Analyst - Merseyside - Scandinavian Language Skills, 1st Line Support My Merseyside based client requires a Multi Lingual ...

Project Manager - Software Implementation (with European Language)

German/French/ Other European language a big Plus As a member of this Professional Services Group, the Project Manager will be responsible for the ...

Project Co-ordinator - French Speaker + 1 Other Euro Language

Responsibilities: Based at our London office, you will be responsible for: Integrating the Bloomberg product onto the client's network Coordinating ...

Internal Multilingual Sales - EMEA (Technical)

Due to expansion my client is looking for a Internal Sales professional, with fluency in French and English and one other language. Fluency in ...

Technical Support Rep- French

Technical Support Representative - French language French as first language You will get access to a lot of training also on IBM products so this is ...


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