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Insight and Outlook, Part 1: Why and When Should You Choose SOA? - IBM Technical Leaders Answer Pressing Questions About IT Architecture

whitepaper Service-Oriented Architecture (SOA) has become a de facto standard for developing component-based applications that can be accessed over the network (whether the Internet or some other network) using standard interfaces.

Tags: web services

[17 May 2008]

SOA Centers of Excellence: Preserving Order Amid Change

whitepaper When first entertaining the notion of a Service-Oriented Architecture (SOA), most information technology (IT) professionals and business leaders rightly imagine the many benefits that their organizations will see in improved customer interaction...

Tags: business strategies

[17 May 2008]

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

whitepaper Perhaps one's company's leaders are committed to doing their part to leave a clean, cool planet for future generations. The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore.

Tags: call center - contact

[17 May 2008]

Streamlining Operations: How a Financial Services Leader Consolidated Accounting Systems for Over 150 Affiliate Firms With Hosted Lawson Software

whitepaper In addition, business leaders were challenged to control the quality of information while limiting inefficiencies and ensuring maximum automation for workflow optimization. Founded in 1998, National Financial Partners is a national network of...

Tags: groupware - workflow

[17 May 2008]

An Enterprise Process Framework Defined and Delivered With IBM Rational Method Composer

whitepaper In this environment IT leaders realize that an enterprise needs to be agile, responsive, and dynamic to provide quality services and products to its customer base. Today's IT enterprise environment is characterized by high degrees of intricacy...

Tags: groupware - workflow

[16 May 2008]

LiMo targets the business mobile

News Asked whether a serious mobile Linux push into the enterprise would have implications for the current leaders in the business mobile market, such as Microsoft and RIM, Leach said the development would be unlikely to "give them too much to worry...

Tags: business, mobile, linux

[15 May 2008]

UML, RUP, and the Zachman Framework: Better Together

whitepaper As leaders in their respective disciplines, UML, RUP, and the Zachman Framework can be used together in any organization to deliver better overall architectural value. Both RUP and Zachman are model-driven and require a notation to function.

Tags: programming languages

[15 May 2008]

Skills slump eroding UK's top tech talent

News The UK will lose its base of highly skilled technology workers unless training and education is overhauled, industry leaders have warned. The report is based on a survey of Intellect's 100-strong leaders network.

Tags: intellect, technology, skills

[14 May 2008]

Gartner Magic Quadrant for Web Conferencing, 2007

whitepaper Read Gartner's Magic Quadrant for Web Conferencing, 2007 report by Jeffrey Mann to learn why Adobe was positioned in the "Leaders" quadrant in Web Conferencing. See how the Adobe Acrobat Connect Professional Web conferencing solution stacks up...

Tags: video conferencing

[14 May 2008]

Use ROI Analysis for Business Software Investments

whitepaper As they must do with any major investment, finance and technology leaders must develop a Return-On-Investment (ROI) model to justify software purchases. In many cases, organizations find it difficult to identify the indirect benefits and costs...

Tags: business management

[12 May 2008]

Listen and Be Heard With "Walkie-Talkie Management"

whitepaper Successful leaders know how to inspire with words, how to direct debate, and how to elicit constructive input. Many natural leaders possess these skills intuitively and couldn't explain how they learned them, but they can be learned.

Tags: mobile - wireless communications

[11 May 2008]

Financial Group Enhances Operations Through Services Engagement

whitepaper To more effectively and efficiently run the update and patch management process, Samba IT leaders wanted to create a consistent, structured approach to the process. The Samba team periodically updated and patched all software using its in-place...

Tags: customer support services

[11 May 2008]

Met Office forecasts blue skies for green IT

News Dr Steve Foreman, head of IT services at the Met Office, who shared in the Nobel prize for his work on the IPCC reports, said: "The Met Office is one of the leaders in climate change. It seems fitting that after the Met Office helped open the eyes...

Tags: met office, energy, green it

[09 May 2008]

Using CARS to Improve Quality: A Compuware Application Reliability Solution Business Case Paper

whitepaper IT executives and leaders in attendance discovered surprising similarities between creating a memorable meal and delivering high-quality, enterprise-wide applications. Compuware recently hosted a one-of-a-kind roadshow, "The Four Courses of Quality...

Tags: infrastructure management, dining, class, events

[09 May 2008]

Learn how collaboration will fuel success with this FREE Economist report

whitepaper This in-depth report, based on extensive surveys and interviews with business leaders, shows that collaboration across departments and among satellite offices, as well as with other companies, is increasingly crucial to the success of businesses...

Tags: knowledge and data management

[07 May 2008]

The ITIL Imperative: Accelerate from Strategy to Value in '08

whitepaper As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. Listen to this recorded Webcast, as 3 industry leaders demonstrate how to move your ITIL...

Tags: cost control - risk mgmt.

[06 May 2008]

Realizing ROI from Remote Support Solutions

whitepaper View this on-demand webcast to hear industry leaders from SSPA, PracticeWorks, Inc.and Bomgar discuss how organizations are measuring tangible business value gained from remote support solutions. IT supports and consumes large amounts of an...

Tags: infrastructure management

[06 May 2008]

Extend the Value of IBM Lotus Applications with Avaya Unified Communications

whitepaper Here's a step-by-step guide for IT leaders on the considerations, options and benefits of unifying communications. Specifically, this paper describes how enterprises using IBM collaboration applications can voice-enable them with Avaya to create...

Tags: voice - data integration

[05 May 2008]

Avaya: Changing Business, Changing Lives

whitepaper This paper presents many of the challenges and issues that are keeping business leaders up at night. Avaya is helping customers realize their vision of a reinvented workplace by delivering on the promise of intelligent communications.

Tags: call center - contact

[05 May 2008]

CIOs are driving the green agenda

News According to the Cisco research, almost a third (30 per cent) of IT leaders say they expect their budgets for technologies aimed at improving sustainable business practice to rise and a quarter anticipate an increase of between 10 and 25 per cent.

Tags: cisco, green, cios

[01 May 2008]

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