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silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
New Zealand-based Onesource Group provides office technology solutions, such as business copying, printing, and integrat Read more
Jan 18, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
National City Corporation Improves Agility With Scalable Solution
National City Corporation wants customers to think nationally and bank locally. National City needed a solution to strea Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
EXR Adopts High Performance Database to Support Future Growth
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Sales Employees at Lebanese Insurance Company Increase Productivity by 15 Per Cent
Sales employees at Lebanese insurance company AROPE were struggling to cope with an expanding customer base, which had r Read more
Feb 19, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Handling the Boom Times at Brisbane's Port With Microsoft Dynamics CRM
Responsible for managing Australia's fastest growing container port, the Port of Brisbane Corporation (PBC) needed a mor Read more
Feb 20, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Performance Engineering for a Siebel Stars Application
The company is one of the largest financial institutions in Saudi Arabia, with a valued presence in and around the Middl Read more
Feb 25, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Office Business Applications Improves Sales Force Productivity, Helps Increase Sales
Microsoft is the world's largest software company, with 71,000 employees and more than U.S.$44 billion in annual revenue Read more
Feb 29, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Office Business Application Extends Reach and Value of Enterprise Solutions
Epicor provides integrated Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Mana Read more
Feb 29, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Ambu A/S Ensures Real-Time Reporting and Increases Visibility Into Sales Pipeline
Ambu A/S develops, produces, and markets diagnostic and life-supporting equipment and solutions to hospitals and rescue Read more
Mar 25, 2008
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