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Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3
White Paper With the release of the Information Technology Infrastructure Library (ITIL) Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL guidelines. This paper of Step-by-Step... [30 Aug 2009]
Why You Should Take a Holistic Approach to ITIL and Service Support
White Paper Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central themes of ITIL. [07 Aug 2009]
Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management
White Paper This paper describes the IT Infrastructure Library (ITIL) Version 3 (V3) approach to service portfolio management. Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products... [07 Aug 2009]
Roadmap for Implementing IT Infrastructure Library
White Paper Already using BMC Service Desk Express Suite in the organization? With BMC Alignability for BMC Service Desk Express, one benefits from a model that combines the learning from more than... [01 Aug 2009]
BMC ITSM Express
White Paper BMC ITSM Express is a modular solution that integrates the industry-leading products to meet the demands of service, performance, and compliance through IT Infrastructure Library (ITIL) best practices. [01 Aug 2009]
BMC Remedy Asset Management
White Paper BMC Remedy Asset Management helps to lower IT costs, manage compliance, and improve the return on capital with an operational approach to lifecycle, inventory, contract, and cost controls of IT assets. [01 Aug 2009]
ITIL, The CMS, and You
White Paper While the CMS is not a new concept, it is given considerable focus in the latest release of the IT Infrastructure Library (ITIL), an integrated and cohesive set of best-practice recommendations with common definitions... [01 Aug 2009]
ITIL and Six Sigma - Together Again for the First Time
White Paper This paper proposes bringing together two seemingly independent approaches to improve the quality of IT service delivery - the IT Infrastructure Library (ITIL) and Six Sigma. These two approaches, each of which has... [12 Jun 2009]
BMC Strengthens its Market Position with BMC Atrium CMDB 2.0
White Paper BMC Software, more than any other vendor, has succeeded in articulating the importance of CMDBs as a foundation for IT Infrastructure Library (ITIL) best practices. Learn more in the... [18 Mar 2009]
ITIL for the Small and Mid-sized Business (SMB)
White Paper This informative white paper from BMC Software discusses core ITIL best practices and how they can improve your IT service delivery and support. Mid-sized businesses can achieve these goals and gain a competitive... [18 Mar 2009]
Danone on health kick with Itil
Case Study The company worked with software company BMC and used its IT Service Management application to make the implementation as smooth as possible. The BMC technology ensured that best practice was used to... [30 Jul 2008]
BMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper The company deployed BMC software for its solution and implemented BMC Remedy IT Service Management Suite to illuminate its IT operating environment and embed workflow and systems to consistently manage it. [11 Jul 2008]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company... [11 Jul 2008]
Business Service Management Puts You Ahead of the ITIL V3 Curve
White Paper With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. One is no longer tasked with aligning IT with the business. Now one's goal is to... [31 May 2008]
The University of Canterbury Is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite
White Paper The University of Canterbury implemented the BMC Service Desk Express Suite for their Service Management requirements. The company wanted to support the implementation of Information Technology Infrastructure... [14 Sep 2007]
