library infrastructure
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
White Paper The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the... [13 Oct 2009]
Printing Firm Accesses Data 80 Per Cent Faster With Fully Scalable Solution
White Paper Based on Dell's advice, the IT team purchased 11 new Dell PowerEdge 2950 servers and a Dell/EMC CX3-10C Storage Area Network (SAN) with a Dell PowerVault TL4000 tape library. A complex IT infrastructure... [02 Oct 2009]
Self-service Cloud Computing
White Paper Learn how pre-packaged hardware and software provides self-service, zero-touch administration, lights-out automated operation, and a re-usable image library for rapid deployment Find out how a purpose-built... [18 Sep 2009]
Making the Most of the HP StorageWorks MSL Tape Library
White Paper HP StorageWorks MSL Tape Libraries offer remarkable storage density with a wide range of features that guarantee great return on investment for organizations looking to safeguard their valuable data and minimize IT... [01 Sep 2009]
Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3
White Paper With the release of the Information Technology Infrastructure Library (ITIL) Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL guidelines. This paper... [30 Aug 2009]
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
White Paper BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided rapid... [28 Aug 2009]
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
White Paper Exigo Consulting conducted an in-depth IT Infrastructure Library (ITIL) maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik wanted a reliable IT Service Management (ITSM)... [28 Aug 2009]
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
White Paper InTechnology plc wanted to align its business processes more closely with IT Infrastructure Library (ITIL) and offer customers improved service levels. InTechnology plc, a leading UK provider of IT and... [28 Aug 2009]
PacLib Group Increases Hardware Utilization From 10 to 60 Percent With a Virtualized Infrastructure Based on Microsoft Hyper-V Technology and Dell Hardware
White Paper PacLib Group's IT team created a virtualized infrastructure by running Microsoft Windows Server 2008 with Hyper-V technology on Dell PowerEdge servers supported by Dell EqualLogic Storage Area Networks (SANs) and a Dell... [28 Aug 2009]
All change please: Your train ticket will never be the same again
News The consultation paper also floats the idea of extending the smart tickets to make them multifunctional: as well as using them to pay for travel, holders could use them to pay for parking or bicycle hire as well as a... [20 Aug 2009]
Why You Should Take a Holistic Approach to ITIL and Service Support
White Paper Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central themes of... [07 Aug 2009]
Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management
White Paper This paper describes the IT Infrastructure Library (ITIL) Version 3 (V3) approach to service portfolio management. Imagine trying to run a manufacturing business without a comprehensive, detailed view of... [07 Aug 2009]
The Altiris CMDB: Because You Have a Business to Run, Not Just an Operating System
White Paper The IT Infrastructure Library (ITIL) has become the de facto standard in the industry for how IT organizations should operate for best efficiency. It has helped many organizations shift their thinking to... [05 Aug 2009]
Truth or Consequences: Why Accurate Configuration Data Is IT's Single Most Valuable Asset
White Paper From its perspective, accurate configuration information is foundational to efficient IT operation and to implementation of best practice disciplines such as the IT Infrastructure Library (ITIL). Server... [05 Aug 2009]
Roadmap for Implementing IT Infrastructure Library
White Paper Need a roadmap for implementing IT Infrastructure Library (ITIL) processes quickly? Already using BMC Service Desk Express Suite in the organization? With BMC Alignability for BMC Service Desk Express,... [01 Aug 2009]
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