library technology infrastructure
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
White Paper The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing... [13 Oct 2009]
Self-service Cloud Computing
White Paper Learn how pre-packaged hardware and software provides self-service, zero-touch administration, lights-out automated operation, and a re-usable image library for rapid deployment Find out how a purpose-built... [18 Sep 2009]
Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3
White Paper With the release of the Information Technology Infrastructure Library (ITIL) Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL... [30 Aug 2009]
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
White Paper BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP... [28 Aug 2009]
PacLib Group Increases Hardware Utilization From 10 to 60 Percent With a Virtualized Infrastructure Based on Microsoft Hyper-V Technology and Dell Hardware
White Paper PacLib Group's IT team created a virtualized infrastructure by running Microsoft Windows Server 2008 with Hyper-V technology on Dell PowerEdge servers supported by Dell EqualLogic Storage Area Networks... [28 Aug 2009]
Truth or Consequences: Why Accurate Configuration Data Is IT's Single Most Valuable Asset
White Paper From its perspective, accurate configuration information is foundational to efficient IT operation and to implementation of best practice disciplines such as the IT Infrastructure Library (ITIL).... [05 Aug 2009]
IBM Service Management With Self-Managing Autonomic Technology: Optimizing Processes for Service Excellence
White Paper IBM Service Management is a revolutionary approach, based on IT Infrastructure Library recommendations, that helps align IT with business requirements so can achieve service excellence - as efficiently... [31 Jul 2009]
Spanish Technology Firm Extends Product Portfolio by 30 Per Cent Thanks to Green Turnkey Solution From Dell
White Paper Dell consultants working together with Distromel created a turnkey solution consisting of Dell servers, storage arrays and a tape library. To meet its aims, the company needed a high-performance, simplified IT... [30 Jul 2009]
New England LawBoston Upgrades Critical e-Mail System/services and Enhances Performance - While Conserving Space and Energy
White Paper NELB upgraded data-center environment with HP BladeSystem and HP StorageWorks disk array and tape library. Founded in 1908, New England LawBoston (NELB) needed a top-to-bottom upgrade of its aging... [12 Jun 2009]
Olympics tickets to double as Tube tickets, cash?
News Post will publish its guidance on the subject, Technology for the Olympics, in the House of Commons Library in July, where it will be used to provide policy guidance for MPs. Alex Smith, research analyst... [29 May 2009]
Yahoo! opens up for future
News include a Java script library, a search API called Boss (build your own search service) and Yahoo! When we do make acquisitions it's going to make it that much easier to plug them into our... [15 May 2009]
Auto Windscreens Turns IT Into Strategic Enabler by Leveraging Software-as-a-Service Delivery Model
White Paper Auto Windscreens outsourced infrastructure and software management to Oracle On Demand to benefit from unrivalled system security, and best-practice management based on the IT Infrastructure... [03 Apr 2009]
IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
White Paper Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people and... [02 Apr 2009]
The Return-on-Investment Provided by ASG's Business Service Platform
White Paper As firms spend 76 percent of their IT budget on maintenance and support, they will naturally invest in Business Service Management (BSM) solutions that will reduce costs, enable Information Technology... [26 Mar 2009]
The Evolution of IT Operations: Providing Critical Workload Automation Status to Support Business Service Management
White Paper Improved management processes based on the Information Technology Infrastructure Library (ITIL), along with the strategic use of Configuration Management DataBases (CMDBs), have driven... [26 Mar 2009]
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