listening
RSS listeningFour Key Elements of Effective Business Communication
White Paper This white paper offers a perspective on business communication that involves four key elements: purpose; style; listening; and follow-up. We communicate all the time, even when we are not aware of it. [03 Nov 2009]
Improving the Links Between IT and Consumer Service
White Paper This ExecBlueprint discusses why listening to customers and identifying problem areas will not only improve IT it will reveal to the whole company new ways to drive improvement and seize new opportunities. [29 Oct 2009]
Peter Cochrane's Blog: Uneconomics
Comment For more than a year now I have been in a state of mild bewilderment while watching and listening to the economic commentators. Compiled at the IoD, Pall Mall, London, and dispatched to silicon.com via a free wi-fi... [29 Oct 2009]
Undressing In Public: Harnessing The Power Of Web 2.0 To Rebuild Trust In Banking
White Paper Rebuilding trust requires listening to customers and complete transparency. Banks have historically been trusted, valued members of the community, but globalization and new-age communications have combined to put... [21 Oct 2009]
Photos: Tech wins big in US Army 'best inventions' awards
Photo Named for its listening capabilities, the Whisper system, from the US Army Communications-Electronics Research, Development and Engineering Center, uses electronic warfare gear to detect radio-controlled improvised... [30 Sep 2009]
American Honda Saves Millions Using SAS
White Paper Boasting one of the most admired and recognized brands in the United States, American Honda ensures the continued quality and performance of its automobiles by listening closely to what its customers - and the data - are... [19 Sep 2009]
Photos: WWII codebreakers return to Bletchley Park
Photo A spokeswoman for Bletchley Park said: "It is beautiful listening to them talk about what they did and really brings home the reality. During the Second World War these women pictured helped crack the codes used by the... [07 Sep 2009]
CSAT - Gauging Success of Customer Relationships
White Paper Industry experts repeatedly emphasize that mining an existing customer delivers significantly higher RoI than acquiring a new customer, but are companies listening? There are several approaches to mining strategic... [29 Aug 2009]
How tech can help your company win business
Comment The best marketing is still about understanding what the customer wants, listening to their feedback, matching your offering with that - and then getting your message out. IT can play a vital role in steering... [26 Aug 2009]
Cisco wireless LAN: At risk from 'skyjack' attack
News With that information, someone listening to the network could easily find the internal addresses of the WLAN controllers in the network and potentially target them with a denial-of-service attack, Williamson said. [25 Aug 2009]
Singularity University: Where today's tech titans teach the next generation
News Sitting in a classroom, listening to students explain their approach to an assignment to develop an initiative to impact the lives of a billion people over 10 years, one could be forgiven for taking it all with a grain... [21 Aug 2009]
Think you know how to improve Microsoft Office?
News Microsoft execs are listening. Got suggestions on how Microsoft's Office could be made better? A new website, makeofficebetter.com, has been set up by two Microsoft workers aiming to gather ideas from users on how the... [12 Aug 2009]
Inside the SpinVox Brain
Comment Listening to a friend explain the implications of the subplot of Moon from across a Tube carriage tortured by the sound of screeching brakes and screaming children? How much human interaction powers SpinVox's... [06 Aug 2009]
Mobile operators: Tune in to the customer
Comment Looking across a number of typical mobile usage scenarios, such as communicating with others, browsing web content and playing games or listening to music, and applying these to a particular context - a working trip... [05 Aug 2009]
Merrill Lynch Revamps Customer Statements With HP Exstream Software
White Paper Listening to feedback from clients, the Merrill Lynch marketing department recognized the value in creating a consolidated "Relationship Statement," with the ultimate goal of demonstrating what is possible from a client... [30 Jul 2009]
