loyalty
RSS loyaltyLeveraging Public Resource Pools to Improve the Service Compliances of Computing Utilities
White Paper One of the major objectives of computing utilities is to maximize their net profit while maintaining customer loyalty in accordance with the Service Level Agreements (SLAs). Computing utilities are emerging as an... [12 Nov 2009]
Clean Wireless: Adding Security, Performance, Manageability and Value to Wireless Deployments
White Paper At retail and professional settings, such as cafés or clinic waiting rooms, WLANs enhance customer experience and satisfaction, increasing sales and loyalty. Wireless Local Area Networks (WLANs) offer the flexibility to... [12 Nov 2009]
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
White Paper Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc.and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer... [09 Nov 2009]
Starwood Hotels & Resorts Worldwide, Inc. Creates Highly Available and Easily Managed IT Foundation
White Paper The company upgraded to Oracle 10g infrastructure, improving Starwood's ability to capture, confirm, and track thousands of daily online and phone reservations as well as support more than 20 million members of its guest... [30 Oct 2009]
Momentum Webcast: Improve Customer Relationships Using the 2007 Office System (Level 100)
White Paper Join this session to learn how resolution management solutions based on the new 2007 Office system can help drive customer loyalty and increase your bottom line. In this webcast, we demonstrate how Microsoft software can... [28 Oct 2009]
Microsoft Dynamics Webcast: Developing a High Performance Sales Team With Microsoft Dynamics CRM 4.0
White Paper Organizations like yours have been continually challenged to grow revenues, achieve higher quotas, and increase customer loyalty to stay competitive. Now businesses across the United States are experiencing amazing sales... [28 Oct 2009]
Momentum Webcast: Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM (Level 100)
White Paper The growth of any business depends on creating a lasting positive impression and earning a customer's loyalty when closing a sale or resolving a customer's problem. Microsoft understands what it takes to help your... [28 Oct 2009]
New Frontiers for CRM Data
White Paper Identify more of your guests, even those who aren't loyalty program members. For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about... [28 Oct 2009]
Measuring the Business Impact of Support
White Paper Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity. Customer support has long been a business... [22 Oct 2009]
Revealed: The anatomy of an internet scam
News In return for their loyalty, the scareware kingpins also provide their affiliates with the tools of their trade, including malware and software to help the scareware avoid detection by legitimate security software,... [19 Oct 2009]
Enhance Customer Loyalty through Higher Responsiveness
White Paper The economic downturn is forcing businesses to tighten their belts and look for more efficient channels. Using the Internet as a business channel, and sometimes even the only channel, is becoming more prevalent. [15 Oct 2009]
Data Grids & SOA
White Paper Discover why the data grid offers improved data access that can create a competitive edge, improve financial performance, and sustain customer loyalty. This white paper demonstrates that a data grid infrastructure, built... [15 Oct 2009]
Sainsbury's tech shopping spree revealed
News The system uses data from its Nectar customer loyalty scheme to determine a customer's tastes and prints off customised vouchers at the checkout, Sainsbury's CEO Justin King revealed in a conference call with investors... [09 Oct 2009]
Fueling Customer Interactivity to Drive Loyalty and Business Optimization: Exploring the Values of Leveraging Customer-Centric Technology and Business Principals
White Paper They are poised to leverage the capabilities of today's multimedia contact center to collect and analyze customer feedback for enterprise-wide optimization and to use it to achieve customer satisfaction and customer... [02 Oct 2009]
Winning Trust and Loyalty With Your High Net Worth Clients: Building a Technology Foundation for Successful Client Differentiation
White Paper Off late wealth management organizations are challenged to keep pace in an increasingly competitive marketplace while maintaining and increasing the client's mind share and wallet share. Winning a client's trust isn't only about... [02 Oct 2009]
