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Creating a Customer-Focused, 21st Century Airline
White Paper THY deployed BEA WebLogic Server to underpin online reservation solution which currently supports 16 services including ticket sales, online check-in, 'Miles&Miles' services, as well as cargo, departure/arrival and a... [03 Jul 2008]
Peter Cochrane's Blog: Airport insecurity
Comment Like the rest of you, I have stood in line as my luggage is X-rayed, followed by the occasional arms-outstretched pat down. To be honest my pen is much more of a weapon than anything else in my baggage, not to mention... [29 Apr 2008]
Editor's Blog: Signs of terminal decline at T5?
Comment It's a small claim to fame, I know, but I was one of the passengers who flew from the newly opened Heathrow Terminal 5 last week - and my luggage even came with me. I was off the plane - and had picked up my... [16 Apr 2008]
The Weekly Round-Up: 28.03.08
Round-Up For starters the newly opened facility had problems with the baggage system, which led to all luggage check-in at the new terminal being suspended. The airline is spending a cool $27m kitting out its... [28 Mar 2008]
Heathrow Terminal 5 suffers first day baggage chaos
News On Thursday evening the problems with the baggage system led to all luggage check-in at the new terminal being suspended. Reports said some passengers had to wait up to two-and-a-half hours after their flight had landed... [27 Mar 2008]
Heathrow T3 tackles lost luggage with RFID
News Passengers flying to and from Dubai out of Terminal 3 with Emirates airline will have a tiny chip embedded in their luggage tags. Heathrow airport is trialling RFID tracking technology that will help... [13 Feb 2008]
Photos: Heathrow's T5 tech ready for take-off
Photo Ground crew can use PCs connected to the IP network to access up-to-date information on flights, passengers who have checked in and luggage issues. BA crew log onto the airline's system by swiping their... [12 Feb 2008]
Peter Cochrane's Blog: Blind security
Comment In particular, I watch the reaction of those passing through the UK who suddenly discover that, unlike elsewhere on the planet, passengers are limited to one bag of hand luggage each. My most recent security revelation... [12 Nov 2007]
Texas Instruments Case Study: Airline Baggage Identification
White Paper For the airline industry, getting passengers to their destinations on time and with their accompanying luggage is a feat that requires identifying and tracking millions of items daily. With Tag-it, smart... [02 Aug 2007]
Photos: Heathrow's Terminal 5 comes alive
Photo Once they have checked in, using one of the 96 self-service check-in kiosks, 56 manned check-in desks or BA's online service - the first 'wave' - they can put their luggage into the state-of-the-art baggage handling system. [13 Jul 2007]
Will's Web Watch: Losing my Virginity
Comment It was bad enough that my luggage turned up in London a week after I had - though I concede that could happen on any airline. Will Sturgeon shares a lost luggage horror story - more... [26 Jun 2006]
30 tips for better business travel
Comment Never put your laptop in your hold luggage, even if you're not using it during your flight. Avoid going to the loo before passport control when arriving by plane - there's almost always a worse queue when you get out and... [19 Jun 2006]
Retail to be biggest consumer of RFID
News The report also foresees greater adoption of RFID to track airline luggage by 2007. Despite a number of high-profile pilots, retail is not the most avid RFID user to date - but it won't take long to... [18 Jan 2006]
RFID on airline luggage: ROI in three years?
News RFID for luggage tracking is feasible but it's not for everyone, according to a new analysis of how the tracking tags could help the airline industry. The report was produced by consultancy BearingPoint... [10 Nov 2005]
Peter Cochrane's Blog: Travelling ultra-light
Comment I want to carry my kit and not the luggage! This all works, passes the airline test, and lets me travel efficiently, with minimal hassle. Photographs taken in Boston. Revised in New York and dispatched... [27 Sep 2005]
